Technical Author

A bit about the team and what youll deliver...

We are entering the next phase of our documentation journey moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will will play a key role within the global Product team working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable ensuring customers internal teams and our partner network always have access to accurate trusted and up-to-date information.

This is an opportunity to help shape how documentation is created maintained and consumed across a fast-moving global platform business. You will help transition legacy content into structured Markdown repositories close documentation gaps with high-quality technical content and embed documentation into modern product development workflows.

The content you create will support AI-driven querying internal knowledge systems and multi-format outputs across both customer-facing and internal environments. Working closely with Product Engineering Support Delivery and Commercial teams you will ensure documentation remains scalable maintainable and aligned with the evolution of the platform.

As the Technical Author you will:

Documentation ownership & delivery

• Own and maintain technical documentation using a Docs-as-Code approach
• Migrate existing and legacy documentation into a structured Markdown knowledgebase
• Create clear accurate and maintainable documentation where gaps exist
• Ensure documentation is delivered alongside platform features and releases not after them
• Maintain a single source of truth for documentation as the platform evolves

Collaboration & product integration

• Work closely with Product Engineering Support Delivery and Commercial teams to capture and validate content
• Engage early in the product development lifecycle to ensure documentation requirements are embedded from the outset
• Support real-world customer partner sales and delivery use cases through practical accessible documentation
• Collaborate directly with engineers and technical stakeholders to simplify complex concepts into usable content

Knowledge management & scalability

• Structure documentation to support AI-assisted querying reuse and automated outputs
• Help improve the visibility accessibility and consistency of technical information across the business
• Contribute to scalable documentation processes standards and workflows
• Support the evolution of documentation tooling repositories and publishing practices

Commercial & operational support

• Use Aha! Ideas to capture prioritise and track documentation needs raised by field-based commercial teams
• Ensure documentation supports customer onboarding operational delivery support processes and partner enablement
• Contribute to improving the overall customer and internal user experience through better knowledge accessibility

Who you are...

• A clear and structured communicator who enjoys turning technical complexity into accessible content
• Collaborative and comfortable working across Product Engineering Commercial and Support teams
• Highly organised detail-oriented and proactive in identifying documentation gaps and improvements
• Comfortable operating in a fast-moving distributed and evolving environment
• Curious and solutions-focused with a strong sense of ownership and accountability
• Adaptable and able to balance multiple priorities while maintaining quality and consistency

What makes you you...

Experience

• Experience working as a Technical Author or Technical Writer within a SaaS platform or technical environment
• Hands-on experience working with Markdown language and modern writing and authoring tools
• Experience collaborating directly with engineers product managers and technical stakeholders and working effectively within distributed or remote teams
• Experience creating structured technical documentation for both internal and external audiences

Desirable

• Experience documenting telecoms device management or security solutions
• Familiarity with Docs-as-Code tooling version control systems or documentation pipelines
• Experience supporting documentation needs for sales partner or field-based commercial teams

Knowledge

• Understanding of modern technical documentation practices and structured content management
• Awareness of documentation workflows within Agile or product-led environments
• Understanding of how documentation supports customer success operational delivery and product adoption
• Awareness of AI-assisted knowledge management and reusable content structures

Skills

• Excellent written communication and technical writing skills
• Ability to simplify complex technical concepts into clear user-friendly documentation
• Strong stakeholder collaboration and relationship management skills
• Ability to work independently while contributing effectively within cross-functional teams
• Strong attention to detail and commitment to documentation quality and accuracy
• Ability to prioritise effectively in a fast-paced evolving environment

Additional Information :

What we can provide you in return for your investment...

Competitive compensation

• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.

Financial security & wellbeing

• Immediate participation in our pension scheme.
• Private medical insurance for you and your family from day one.
• Income protection and life insurance for peace of mind.

Flexibility & work-life balance

• Remote working arrangements to support your lifestyle.
• An open holiday policy with no upper limittake the time you need when you need it.
• Support for volunteering and causes that matter to you.

Growth & development

• Opportunities for professional development and career progression.
• Exposure and interaction with global teams.

Inclusive supportive culture

• A commitment to diversity equity and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.

Impact & purpose

• The chance to work on technology that drives global economic inclusion and makes a real difference in peoples lives.

#LI-Remote

Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower engage enable and value differences between people including; different races ethnicities genders ages religions disabilities and sexual orientations with differences in education backgrounds skill sets experiences and knowledge.

Remote Work :

Yes

Employment Type :

Full-time