Technical Account Manager

Technical Account Manager Web Team

Location: Bristol (BS1 4HX)

Youll play a key role in keeping website projects running smoothly for our university and college clients. Working closely with our web development team youll quality check website builds coordinate tasks and deadlines support client communication and make sure projects stay organised and on track. This is a role with plenty of opportunity to develop ideal for someone with a web design background whos ready to move into a more client-facing delivery-focused position.

About Hybrid:

Hybrid is an award-winning global marketing agency specialising in higher education. With six offices worldwide and more than 16 years of experience weve launched successful campaigns with universities and education brands across the globe.
Today were a leading name in the sector with a strong share of the university market and over 40% year-on-year growth. As part of EAB were continuing to build on that success expanding our digital solutions and capabilities to offer even more to the education sector.

What Youll Do:

Quality check websites and pages against approved designs spotting differences errors and issues and providing clear feedback to developers.
Review developers work before it reaches clients checking layouts content links images and functionality with a sharp eye for detail.
Join client calls take thorough notes and turn conversations into clear contact summaries actions and next steps.
Make content and page updates across CMS platforms including WordPress Drupal and Squiz.
Support the creation of clear and accurate scopes of work for new and existing client projects.
Manage diaries book meetings and help keep the web team organised and on schedule.
Track tasks deadlines and actions across multiple projects following up with colleagues where needed to keep things moving.
Prepare and manage web assets ensuring the correct file formats are being used in the right places.
Work closely with the Director of Technology and wider web team to support the smooth delivery of projects from brief through to completion.
Build your technical project management and client-facing skills as you develop your career within a growing global media agency.

Required Experience

At least two years experience working in web design or a closely related role.
Hands-on experience using WordPress or Drupal with experience of Squiz an advantage.
A good technical understanding of how websites work you dont need to be a developer or write code but you should be comfortable working with web technology.
A solid understanding of common file formats including JPEG PNG SVG PDF and HTML and an understanding of when and where to use them.
Excellent written English with the ability to produce clear notes summaries scopes and client-facing communications.
A genuine eye for detail and the patience to thoroughly check work and spot things others might miss.
Strong organisational and time management skills with the ability to manage multiple projects deadlines and priorities at once.
Confidence communicating with clients and representing the team on calls in a professional and approachable way.
A proactive and reliable approach you take ownership of tasks follow things through and arent afraid to chase when something needs moving forward.
A willingness to learn and develop with the ambition to grow your technical project delivery and account management skills.

Whats in it for you:

Central Bristol location just off King Street and a 10-minute walk from Temple Meads
Christmas shutdown enjoy time off between Christmas and New Year
25 monthly wellbeing allowance towards your physical or mental wellbeing
Holiday flexibility carry over up to 3 unused days each year
Enhanced maternity & paternity leave
Health and Wellbeing access mental health support via our Employee Assistance Programme (EAP) and a subscription to the Calm app
Investing in your development a dedicated annual allowance of learning hours regular training sessions and support from our in-house Director of Learning & Performance to help you develop and progress
Time to celebrate Annual Summer and Christmas parties and regular team away days
Office perks free weekly breakfast and fresh fruit
Commuter-friendly facilities secure bike storage showers and changing facilities on-site

The Hybrid Difference:

We dont just run campaigns; we create work that makes a difference.

Our people are at the heart of that. At Hybrid youll work alongside smart supportive colleagues who value different perspectives encourage new ideas and give you the space to do your best work. Youll have the opportunity to work on meaningful projects for leading education brands while continuing to develop your skills and experience.

Hybrid Media is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment. We welcome applications from all qualified individuals and believe that a diverse team brings richer perspectives stronger creativity and better outcomes for our people and our clients.

If youre excited about this role but feel you dont meet every single requirement please apply wed love to hear from you!

What happens next

Apply via LinkedIn Easy Apply. Every application is personally reviewed by our Talent team and well be in touch once the shortlisting process is complete.