Team Performance Lead
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Job Summary
This position will be advised exclusively to internal candidates until Friday 17th July. Interviews will take place from Thursday 30th July.
Lead a Team. Drive Performance. Make a Difference.
Were excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus. This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role.
Youll oversee and motivate a team of Clinical Performance Leads Healthcare Professionals (HCPs) and/or AC Administrators ensuring consistent performance and a high-quality experience for customers using our assessment services.
Although not a clinical role your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery.
What Youll Be Doing
- Leading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targets
- Coaching mentoring and performance managing staff to drive continuous improvement
- Monitoring analysing and reporting productivity and quality data to the AC Manager
- Allocating and overseeing workloads to maintain a seamless operational flow
- Managing operational concerns resolving issues and escalating where required
- Partnering with Clinical Performance Leads to escalate and close clinical queries
- Supporting employee development and contributing to a positive team culture
- Proactively managing absence to ensure strong service continuity
- Embedding best practice across the team in alignment with HAAS contract expectations
- Taking on ad hoc responsibilities to support the centre as needed
What Were Looking For
- Demonstrable supervisory or team leadership experience
- Strong communication and collaboration skills
- Ability to balance people leadership with performance targets
- Professional adaptable and solutions-focused approach
- Highly organised with the ability to maintain high-quality standards
- Experience in an assessment centre or operational environment is desirable but not essential
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.
About Company
Ingeus deliver services across employment, health, justice and youth. Helping people find jobs, improve skills and support their health and wellbeing.
