Are you ready tochart your own career path With our refreshed strategy were building on our rich heritage and transforming our business to be more scalable and efficient unlocking the capabilities needed for future success. This includes significantly investing in technology streamlining the way we work and creating an environment where colleagues feel engaged empowered and accountable; where they can show up speak up and perform - because we believe in the difference our work makes.
At a glance:
Location:Bristol or Cirencester with travel across the South
Workplace Type:Hybrid 3 Days in location with flexibility
Employment Type:Permanent
Seniority:Mid-Senior Level
The role:
Due to internal movement we have a rare but exciting opportunity known internally as Manager Operations Support to lead a nationally distributed Operations Support Team that keeps multiple locations running effectively while providing operational and administrative coordination to business leadership groups. This is a highly visible role responsible for people leadership location operations and business support with the opportunity to shape how teams work improve processes and support business delivery across the UK.
Who were looking for:
Someone who leads with clarity communicates openly and supports teams to perform at their best. Excellent collaboration and stakeholder management skills.
Resilience and the ability to remain calm focused and effective when managing change & competing priorities and able to navigate challenges with confidence and a solutions-focused mindset.
What youll be doing:
Set priorities and expectations to support business objective
Responsible for ensuring SLAs are consistently achieved across location related tasks (such as switchboard) and admin support
Handle resources to maintain operational continuity across locations
Handle temporary staffing budget including monitoring reconciliation and forecasting
Build strategic awareness by working closely with collaborators to align team priorities
Lead team meetings and business updates to create trust collaboration and idea sharing
Lead continuous improvement initiatives to improve partner and client experience
Communicate business change clearly and support teams through delivery changes
Ensure processes and procedures are in place reviewed and effective
Lead performance reviews and support promotion and development planning
Contribute insight to corporate decision making
Coach and mentor colleagues across the wider community
Essential Criteria
Experienced people management and leading team performance
Experience leading operational change projects or continuous improvement initiatives
Experience of operational delivery across multiple locations
Experience in managing an operational team to ensure SLAs are met and workflow is managed effectively
Strong planning and organisational skills with the ability to balance opposing demands
Desirable Criteria
Experience working in financial services or regulated environments
Experience using management information to support decision making
Special Requirements
The successful person must be able and willing to travel to multiple SJP Locations.
Whats in it for you
We reward youfor the work you dowhether thats through our discretionary annual bonus scheme that reflects bothpersonal and company performance competitive annual leave allowance (28 daysplus bank holidays with the option to purchase an additional 5 days) oronline rewards platform with a variety of discounts. We also havebenefits to support whatever stage of life you are in including:
Competitive parental leave (26 weeks full pay)
Private medical insurance (optional taxable benefit)
10% non-contributory pension (increasing with length of service)
Reasonable Adjustments Were an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all if you require reasonable adjustment(s) at any stageplease let us know by emailing us at Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply regardless ofwhether you tick every box.
Whats next
If youre excitedabout this role and believe you have the skills and experience were lookingfor wed love to hear from you! Please submit an application by clickingapply below and our team will be in touch. As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.
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Required Experience:
Manager
Are you ready tochart your own career path With our refreshed strategy were building on our rich heritage and transforming our business to be more scalable and efficient unlocking the capabilities needed for future success. This includes significantly investing in technology streamlining the way w...
Are you ready tochart your own career path With our refreshed strategy were building on our rich heritage and transforming our business to be more scalable and efficient unlocking the capabilities needed for future success. This includes significantly investing in technology streamlining the way we work and creating an environment where colleagues feel engaged empowered and accountable; where they can show up speak up and perform - because we believe in the difference our work makes.
At a glance:
Location:Bristol or Cirencester with travel across the South
Workplace Type:Hybrid 3 Days in location with flexibility
Employment Type:Permanent
Seniority:Mid-Senior Level
The role:
Due to internal movement we have a rare but exciting opportunity known internally as Manager Operations Support to lead a nationally distributed Operations Support Team that keeps multiple locations running effectively while providing operational and administrative coordination to business leadership groups. This is a highly visible role responsible for people leadership location operations and business support with the opportunity to shape how teams work improve processes and support business delivery across the UK.
Who were looking for:
Someone who leads with clarity communicates openly and supports teams to perform at their best. Excellent collaboration and stakeholder management skills.
Resilience and the ability to remain calm focused and effective when managing change & competing priorities and able to navigate challenges with confidence and a solutions-focused mindset.
What youll be doing:
Set priorities and expectations to support business objective
Responsible for ensuring SLAs are consistently achieved across location related tasks (such as switchboard) and admin support
Handle resources to maintain operational continuity across locations
Handle temporary staffing budget including monitoring reconciliation and forecasting
Build strategic awareness by working closely with collaborators to align team priorities
Lead team meetings and business updates to create trust collaboration and idea sharing
Lead continuous improvement initiatives to improve partner and client experience
Communicate business change clearly and support teams through delivery changes
Ensure processes and procedures are in place reviewed and effective
Lead performance reviews and support promotion and development planning
Contribute insight to corporate decision making
Coach and mentor colleagues across the wider community
Essential Criteria
Experienced people management and leading team performance
Experience leading operational change projects or continuous improvement initiatives
Experience of operational delivery across multiple locations
Experience in managing an operational team to ensure SLAs are met and workflow is managed effectively
Strong planning and organisational skills with the ability to balance opposing demands
Desirable Criteria
Experience working in financial services or regulated environments
Experience using management information to support decision making
Special Requirements
The successful person must be able and willing to travel to multiple SJP Locations.
Whats in it for you
We reward youfor the work you dowhether thats through our discretionary annual bonus scheme that reflects bothpersonal and company performance competitive annual leave allowance (28 daysplus bank holidays with the option to purchase an additional 5 days) oronline rewards platform with a variety of discounts. We also havebenefits to support whatever stage of life you are in including:
Competitive parental leave (26 weeks full pay)
Private medical insurance (optional taxable benefit)
10% non-contributory pension (increasing with length of service)
Reasonable Adjustments Were an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all if you require reasonable adjustment(s) at any stageplease let us know by emailing us at Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply regardless ofwhether you tick every box.
Whats next
If youre excitedabout this role and believe you have the skills and experience were lookingfor wed love to hear from you! Please submit an application by clickingapply below and our team will be in touch. As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.
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