Team Manager London

Pro currently has an exciting opportunity for a Team Manager to be part of our Insurance Services team. The job holder will assist the Clientand Underwriters in delivering a high-quality client service.

The role formally reports to Pro Global but sits within a London based insurer within the Underwriting Operations function. Pro operates a flexible hybrid working policy and this role would be based in our client London office 3 days a week.

Main Duties and Responsibilities

Key Responsibilities will include (but not limited to):

• Oversight of USA roles including Submission clearance for new risks Preparation of quote certificate and policy documentation Risk data capture in the London insures policy administration system Support the production of any regulatory reporting
• Key UW Metrics - Monitor completion statistics for defined data elements identify where these are not being completed and ensure that data is accurately captured
• Electronic Platforms (Insurance only) - ensure activity completed in platforms is reflected in client systems
• Financial Close - ensure bookings are up to date and oversee any data remediation exercises required as part of the close process.
• Workload Management Maintain oversight of department operations including risk submission submission flow management endorsements renewal tracking peer review
• Underwriting Metrics Monitoring and sharing of Underwriting dashboards across the underwriting team
• Provide direct line management for a team with responsibilities to include appraisals 1:1s and objective setting.

Skills and Experience

• Bachelors degree level preferred although not required
• Previous Team Leader/Supervisory experience is essential
• 3years of relevant team management experience in the insurance market is essential
• Excellent verbal and written communication skills
• Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models
• Possess a continuous improvement mindset
• Ability to work flexibly in order to complete duties of the role particularly during peak underwriting periods
• Proven ability to prioritise and organise effectively.
• Proven ability to work with speed and accuracy particularly under pressure
• Experience supporting work allocation and working to SLAs/tight deadlines
• Proven experience of building and maintaining good working relationships
• Committed to developing a career in Operations.

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Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes minimise operating overheads and implement the controls required to meet new regulations delivering tailored solutions to meet clients needs.

Our UK offices are in Gloucester Glasgow Liverpool Horsham and central London. We are also a global company with offices in the United States Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting claims management financial and technical accounting and risk and auditing utilising the best technology available on the market and adopting a proactive approach.