Team Leader (Supervisor)

Location: Ipswich Colchester Sudbury and Haverhill
Contract:Permanent (with flexibility for Part Time)
Salary:Circa 32044

At Anglian Water our values are that together we will:Build trust do the right thing and we are always exploring.

Who We Are

Integrated Maintenance Repair and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water recycling infrastructure. We deliver critical projects such as flooding protection gravity sewers and rising main relays with a focus on large complex initiatives.

If you are looking for a role in a high-performing forward-thinking team where your leadership skills will have a real impact on reducing leakage and delivering exceptional operational performance we want to hear from you!

What Will You Be Doing as an IMR Leakage Team Leader

As an IMR Leakage Team Leader you will support the Area Manager and Leakage Delivery Support Manager with the day-to-day management of Assistant Leakage Technicians and Leakage Technicians. You will provide on-site leadership coaching and technical guidance ensuring safe working practices high-quality performance and excellent customer service across leakage operations.

You will play a key role in developing team capability supporting performance targets and ensuring compliance with operational procedures and health and safety standards.

Key Responsibilities:

Support coach and develop Assistant Leakage Technicians and Leakage Technicians through training mentoring and competency assessments
Lead by example in promoting behavioural safety and ensuring compliance with Anglian Water health and safety policies and procedures
Provide on-site support in higher hazard environments including dual-person working where required
Ensure compliance with NRSWA requirements and safe site management practices for highway working
Conduct regular quality checks audits and equipment inspections to ensure operational standards are maintained
Support deployment and collection of acoustic monitoring devices and provide technical troubleshooting expertise
Ensure all paperwork surveys and administrative activities are completed accurately and on time
Respond to customer enquiries managing expectations and delivering excellent customer service
Monitor communicate and support delivery of team KPI targets and operational performance requirements
Attend performance reviews and contribute to identifying trends and continuous improvement opportunities
Complete repair surveys and assess traffic management requirements for leakage repair activities
Liaise with customers contractors and internal stakeholders to facilitate successful leak repair delivery
Undertake basic CDM assessments and support safe repair strategies

What Attributes Are Required

Strong leadership and people management skills with the ability to coach and develop field-based teams
Excellent knowledge of health and safety requirements and safe systems of work
Strong understanding of leakage operations performance metrics and operational excellence
Ability to make decisions and provide effective on-site technical support
Excellent communication and stakeholder management skills
Customer-focused approach with a commitment to delivering a high-quality service
Strong organisational skills and the ability to manage multiple priorities effectively

A Little Bit About Your Skills Experience and Behaviours

Experience supervising or leading operational field teams within utilities water highways or a similar environment
Knowledge of leakage detection repair processes and operational delivery activities
Experience conducting audits quality checks and competency assessments
Familiarity with NRSWA requirements and highway working practices
Competent in using handheld devices mobile applications and data collection systems
Proven ability to drive performance and support teams in achieving operational targets
Strong commitment to continuous improvement and developing team capability
Comfortable working in a physically demanding environment including walking manual handling and lifting operational equipment

Why Anglian Water

At Anglian Water our people are at the heart of everything we do and we ensure their hard work is recognised and rewarded. Some of our benefits include:

Bonus scheme
Private healthcare
Competitive pension scheme
Up to 26 days annual leave increasing with length of service
Flexible benefits to support your wellbeing

Inclusion is for Everyone

We are an equal opportunity employer and consider all suitably qualified applicants regardless of gender identity ethnic origin nationality religion age sexual orientation disability or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

If you think this is the next step for your career apply today!

Closing Date:29th July 2026

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