Team Leader – Housing Disrepair

HousingDisrepair Team Leader

Job Title: Housing Disrepair Team Leader

Location: Manchester or Liverpool (withhybrid working)

Reports to: Operations Manager

Responsible for: Fee Earners and Paralegals withina team

We can offer:

Competitive salary and bonus

Citycentre location close to public transport

Hybridhome/office working

Flexiblestart and finish times

25 daysholiday plus bank holidays & day off on your birthday

Pensionscheme with 6% employer contribution

Companysick pay

Subsidisedgym membership

Casualdress

Trainingdevelopment and support

Death inservice benefit (salary x 4)

Access toaward winning Employee Assistance Programme

EmploymentType: Full-time

Job Summary

As ateam leader you are responsible for supervising and managing your team toensure that the firms policies and procedures are followed. You will lead byexample and engage the team to achieve goals that contribute to the overallperformance and growth of the firm. As a team leader youll recognize employeeneeds incorporate clear guidelines and set timelines. You will motivate andinspire your team by creating an environment that promotes positivecommunication encourages bonding of team members and demonstratesflexibility.

Why workfor Antony Hodari Solicitors

Antony Hodari Solicitors has beenestablished for over 40 years and is based in Manchester City Centre andLiverpool within easy access of public transport. We specialize in housinglitigation for clients throughout the UK. We believe that no one should have tolive in unsafe or unsuitable housing conditions. Delivering an unparalleledlevel of service to our clients over 1000 satisfied clients rate us anaverage 4.8 on Trustpilot and . Reputation is very important to us and we areseeking talented like-minded individuals to join our growing team.

Mainduties and responsibilities

Provide strong leadership and management of a team to meet theirtargets goals and objectives.

Enabling members to embrace and move forward with changes in apositive enthusiastic and effective way.

Ensure that workloads are prioritised and allocated effectively.

Develop and maintain effective working relationships with seniormanagement other team leaders all other staff clients and externalagencies.

Chair meetings with your team or other colleagues when required.

Responsible for maintenance of high standards of client servicethrough monitoring performance auditing and workload distribution.

To conduct investigations in accordance with the firms complaintspolicy and/or risk process and contribute to analysis of trends makingrecommendations for improvements.

Participate in the development of policy procedures andstrategic plans for the department.

To partake in the recruitment and induction of new staff.

Keep abreast of developments in housing disrepair and ensure thatstaff are conversant with legislation regulations guidance policies andprocedures relevant to their work.

Ensure compliance with departmental and firmwide proceduressystems policies and practice standards.

To carry out other such duties as may be required by or on behalfof the firm providing they are within the scope indicated above.

Managing Team Members

Deal with leave requests including sickness notifications.

Ensure business continuity within your team during periods ofleave i.e. ensuring appropriate back up in place and proper preparation hasbeen completed by staff member ahead of any planned terms ofunplanned leave implementing a contingency plan to ensure uninterruptedcontinuity of business.

Return to Work meetings (unless absence threshold hit at whichpoint there will be intervention by the Operations Manager and HR).

Completion of probation reviews at monthly intervals in line withthe firms probation Process.

Quarterly 1-2-1 meetings with team members.

Addressing individual performance issues with the support ofOperations Manager (and HR where appropriate). This may include follow upactions such as assisting with the implementation of a Performance ImprovementPlan (PIP) or regular review meetings for example.

Dealing with file queries / support requests in a timely manner.

Some team members will need more support than others but itscritical that you show you have that level in interest in everyone around youto keep morale and interest high

Managing Performance

Run your own caseload with the direct support of a Paralegal.

Ensuring individual and team targets are met with tangible dutieswhich may include but is not limited to:

oCoaching and mentoring.

oCommunicating goals.

oSetting objectives.

oSharing feedback.

oLeading team meetings.

oLeading 1-2-1 meetings.

oSupporting social and wellbeing activities.

oUsing incentives and rewards.

Auditing and supervision of team members to understand theeffectiveness of their work what do they do well and where do they need toimprove This may include but is not limited to:

oApproval of key documents such as the LOC expert reportinstructions to Counsel and pleadings until such time an expected standard isbeing consistently reached.

oAuditing by exception reviewing all cases on the teams redlist and providing constructive feedback as well as acknowledging staff whenthey are doing well or make significant improvement.

Managing overall performance & growth

Liaise regularly with fellow team leaders to:

oOffer each other guidance and support.

oDeal with any operational challenges.

oShare knowledge landlord tactics hearing outcomes etc.

oSeek counsel on case-related queries or second opinions

oConsideration to if and how processes could be made more efficientor effective in conjunction with Operations Manager.

oIdentify and report any business risk.

oEnsure each is aligned to the business objective.

oIdentify any common training needs or suggested improvements.

oSet an agenda for forthcoming Compulsory Days.

oSet agenda for Team Leader / Operations meetings (every 2 weeks).

Engage with other department managers to understand and rectifyinter-department challenges i.e. liaising with BOC team in terms ofdifficulties they face in enforcing some of the HDR settlements and why Howand when should cases be referred to EPA for possible new claims Feeding backto NCT Manager both positive and constructive feedback whilst understandingeach teams primary function. This is not an exhaustive list.

Meet with Directors/s every quarter to understand the businessobjective and plans for growth and to offer feedback and suggestions.

Keep abreast of changes and developments within the legal sector.

Work in accordance with the firms policies and processes.

Work flexibly to meet business needs. Value each memberscontribution and help colleagues to the best of your abilities

Person Specification

Team management requires a certainskill set that involves a mix of technical and personal skills. Effectivelymanaging a group of people requires adaptability flexibility and excellentcommunication skills as you work with varying types of people. Group dynamicscan also affect your ability to manage your team. Expect to shift and changeyour management style based on the team you manage and the firms objectivesand goals.

Excellentcommunication skills verbal and written.

Positiveattitude and flexibility within requirements for the role and to forge andmaintain effective interdepartmental relationships.

Tact anddiplomacy in all interpersonal relationships with clients third parties andstaff.

Tactfulapproach to problems and to be able to handle difficult situations

Methodicalorganised approach to work self-motivation and personal drive to achievequality of work high standard of client care and performance against targetsas an individual and as a team.

Willingnessto grow learn and develop and ability to give and receive constructivefeedback.

Confidentand skilful negotiation skills.

Decisionmaking and problem-solving skills.

Excellenttime-management skills.

Honestyand integrity.

Computerliterate and sound knowledge of Microsoft Office and Proclaim.

Requirements

Experience:

Minimum 2 years litigationexperience

Ideally have housing disrepairexperience

Skills& competencies:

Abilityto handle volume work.

Experienceof Proclaim or other case management software is desirable but not essential.

Competentin use of Microsoft packages such as Word Teams.

Excellentcommunication skills verbal and written.

Abilityto make decisions.

Effectivetime-management.

Abilityto problem solve.

Ability to work to strict deadlines and SLAS whilst maintainingexcellent client care

Personalattributes:

• Initiativeoptimism confidence adaptability motivation willingness to learnresilience.

Applydirectly by emailing