Talkzone Worker| Permanent| Part-Time 29.6hrs
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Job Summary
Salary 28142 - 32061 Per annum (Pro Rata) Permanent Part-Time 29.6 hours per week
International Sponsorship this role isnotopento international sponsorship
Are you passionate about supporting young people and families Do you have the skills to connect listen and guideoften when it matters most
Join our Talkzone Team where every conversation can change a life.
Talkzone is a dynamic confidential advice service supporting young people aged 1125 as well as parents and carers. Operating 365 days a year (2pm10pm) we provide support through phone text email and webchat connecting with people when they feel most comfortable.
Service runs 7 days a week all year round
As a Talkzone Worker youll be at the heart of a fast-paced and rewarding service:
- Providing advice guidance and support via phone text email and online chat
- Building instant rapport with young people and families often in challenging situations
- Signposting to the right services to meet individual needs
- Responding appropriately to safeguarding concerns and sensitive issues
- Recording interactions and maintaining accurate case information
- Conducting follow-up calls and collecting user feedback
- Supporting social media engagement and maintaining up-to-date service information
- Working both independently and collaboratively to deliver high-quality outcomes
Were seeking someone who is:
- An excellent communicator with strong listening skills
- Able to think quickly and respond effectively under pressure
- Skilled in problem-solving and critical thinking
- Comfortable working both independently and as part of a team
- Passionate about improving outcomes for children young people and families
- Experience (or ability) working directly with young people or families
- Ability to build rapport without face-to-face contact
For further informationabout the post please email:
This position is part time please note the salary quoted is full time equivalent the salary received will be paid on a prorata basis.
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a disclosure. Further information can be found on the Our Recruitment Process tab.
In return Lancashire County Council offers a range of benefits which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early before the closing date if we receive sufficient applications.
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