Systems Manager Digital
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Job Summary
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Systems Manager Digital
Join a team wherePurposedrives everything we doAmbitionfuels our growth Respectshapes our culture and Trustbuilds our foundation.
Were not just hiring were inviting you tobuild the futurewith us. If youre curious driven and ready to leave your mark this is your invitation to make your next move.
Permanent
Working hours: 35 hours per week / full time.
We are open to candidates who wish to work in either London or Coventry.
Salary: London 65000 - 72000 depending on skills and experience
Salary: Coventrydepending on sills and experience.
Reporting to: Senior Technology Portfolio Manager
By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.
The purpose of this role is to act as the strategic and technical lead for the Financial Ombudsman Services external-facing digital estate driving platform evolution robust technical governance and high-performing third-party delivery.
The Digital Systems team plays a vital role in developing and supporting the external-facing technical estate of the Financial Ombudsman Service. As the System Manager Digital you will have end-to-end technical ownership of our core digital platforms including our Consumer and Business Digital Portals and our Digital Front Door online complaint submission form and Website Website Applications (such as the Interest Rate Calculator).
You will serve as the principal technical authority for these environments ensuring they are secure highly available and seamlessly integrated with our back-end casework tools.
What Youll Do:
- Setting and executing the technical roadmap for the digital platform estate ensuring our public-facing tools remain secure compliant and technically modern.
- Managing and holding third-party vendors and AMS providers tightly to account ensuring strict adherence to contractual technical governance performance metrics and value for money.
- Collaborating closely with internal Digital Product Owners to prioritise backlog items balance technical debt and ensure new feature releases support the overarching casework strategy.
- Overseeing the technical integrity and continuous availability of our high-volume entry points specifically the portals and online complaint application forms.
- Building managing and developing a high-performing team of technical analysts; setting clear individual objectives allocating workloads and acting as a technical coach.
- Implementing a rigorous change management and deployment governance framework across all digital web applications and calculators to prevent operational disruption.
- Serving as the senior technical escalation point for complex cross-platform incidents driving root-cause analysis alongside external partners.
- Keeping pace with external technical legal and accessibility developments (such as WCAG compliance and digital security standards) to keep our platforms safe and inclusive
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
- Significant experience as a technical subject matter expert for customer-facing web architecture digital portals and complex integrations within a regulated service or financial sector environment.
- Extensive experience directly managing and holding third-party technical vendors or AMS partners to account against demanding service level contracts.
- Leading supervising and coaching technical staff or analysts with a proven track record of growing technical capability and driving team performance.
- Deep knowledge of web content management platforms cloud-based digital infrastructure and data workflows connecting external front-ends to internal case management engines.
- Strong problem-solving credentials featuring critical thinking and complex decision-making skills to resolve multi-party technical incidents under operational pressure.
- Collaborative stakeholder management with demonstrated diplomacy and influencing skills to navigate competing priorities between product managers security teams and suppliers.
- Leading user acceptance testing (UAT) frameworks and deployment governance procedures across a continuous development lifecycle.
Why Youll Love Working With Us:
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: remote hybrid in-office We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us: Lets Make This Easy. Please upload a copy of your CV by midnights on Sunday 4th October Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. We are proud to be a Disability Confident Leader and under the scheme will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video telephone or a panel Interview with some vacancies requiring an online assessment to measure the minimum criteria The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more miss out be part of the journey and take advantage of this opportunity. Authenticity of applications We welcome the responsible use of AI to support application preparation. Any CV or supporting statement should still represent your own experience knowledge and achievements enabling us to gain a genuine understanding of what you would bring to the role.
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About Company
The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
