Systems Integrator

The Opportunity

As a Systems Integrator at Entrust you will play a key role in enabling customers to successfully integrate Entrusts Identity and Security solutions into their platforms and business processes.

Working within our Implementation & Technical Services (Professional Services) team you will support customer integrations by providing technical guidance and helping deliver high-quality implementations across APIs SDKs and supporting infrastructure.

You will work closely with customers and internal teams from project kickoff through launch helping ensure integrations are delivered effectively customers realise value quickly and are set up for long-term success on the Entrust platform.

This is a customer-facing role suited to someone with strong technical foundations good communication skills and the ability to contribute across multiple integrations with appropriate support and guidance from senior team members.

What youll do

As a Systems Integrator you will:

Customer Integration & Delivery

• Support customer onboarding and post-sales integration engagements delivering Entrusts Integration and Implementation Services packages remotely.

• Provide hands-on guidance on integrating Entrust solutions via REST APIs SDKs and supporting workflows.

• Assist customers in following best-practice integration patterns including error handling performance considerations and go-live readiness.

• Work with customers to understand business requirements and help translate them into effective technical implementations.

Technical Expertise & Delivery Support

• Build working knowledge of Entrusts identity verification and security products and their implementation.

• Support different integration pathways including APIs mobile SDKs and web SDKs.

• Review customer implementations and provide structured feedback with guidance from senior team members.

• Assist in troubleshooting integration issues in collaboration with Support and Engineering teams.

Cross-functional Collaboration

• Work with Sales Customer Success Support and Product teams to help ensure smooth customer onboarding and delivery.

• Share feedback from customer implementations to help improve products documentation and processes.

• Support pre- and post-sales discussions by providing technical context where required.

Operational Excellence

• Manage assigned customer engagements maintaining clear communication and documentation throughout.

• Follow established delivery processes tools and best practices defined by the Professional Services team.

• Contribute to internal knowledge sharing documentation and continuous improvement initiatives.

What were looking for:

Essential experience and skills

• 2 years experience in a customer-facing technical role such as Systems Integration Professional Services Technical Support or Technical Consulting.

• Foundational understanding of RESTful APIs integration patterns and modern SaaS architectures.

• Experience supporting or contributing to technical integrations and customer onboarding.

• Ability to communicate technical concepts clearly to both technical and non-technical audiences.

• Strong organisational skills and ability to manage multiple tasks or projects with support.

Desirable experience

• Experience in SaaS identity security payments or verification domains.

• Exposure to at least one development language or platform (e.g. JavaScript iOS Android).

• Familiarity with web technologies such as XML and CSS.

• Familiarity with tools used in integrations and diagnostics (e.g. Postman API logs).

• Experience working with CRM or internal tooling such as Salesforce.

• Additional European language skills (French Spanish or German).

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For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation contact .

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