Systems Administrator

The Systems Administrator is a senior technical role responsible for supporting the design implementation and ongoing operations of FortisBCs enterprise server and application infrastructure. This includes operating systems authentication platforms enterprise applications cloud and system-level services. The role contributes to system planning participates in complex technical initiatives and provides advanced operational support to ensure the reliability scalability and security of server-based systems.

• Provides senior technical input to systems planning for enterprise servers and identity platforms including:
  • Contributing to the development and maintenance of the Systems Infrastructure Roadmap.
  • Researching and recommending future servers identity and system-level architecture that aligns with business and technology needs product capabilities strategic direction and industry best practices.
  • Performing systems capacity planning and technology evaluations in collaboration with Enterprise Architecture IS Applications and business units.
• Contributes technical expertise to the definition and delivery of systems initiatives and upgrades including:
  • Using the Systems Infrastructure Roadmap to identify and prioritize systems initiatives to support planning of appropriate projects.
  • Contributing to the definition of functional and technical requirements scope sequencing and technical dependencies.
  • Contributing technical estimates and supporting documentation (e.g. effort/resource requirements options impacts assumptions) to support project planning and funding considerations.
  • Leading the execution of system-related projects in coordination with external service providers and suppliers to ensure effective and efficient delivery of business technology initiatives.
  • Developing and executing communication plans related to systems upgrades transitions and service impacts.
  • Identifying conflicts between system project requirements and enterprise policies standards or architecture and recommending solutions.
  • Participating in technical change management activities quality control reviews testing and production turnover activities.
• Supports the design implementation and ongoing improvement of enterprise servers and application platforms including:
  • Contributing to the design implementation and continuous improvement of server operating systems (e.g. Windows Linux) authentication platforms enterprise directory services certificate services and related system-level infrastructure in alignment with organizational standards and strategic direction.
  • Administering and maintaining enterprise identity platforms including Active Directory and related authentication and access control services.
  • Configuring and maintaining server environments to support enterprise applications databases and integration services.
  • Analyzing and processing complex systems requests to confirm the specified configuration is appropriate for client needs and will operate within FortisBCs systems environment.
  • Assessing technical impacts recommending alternatives where appropriate and specifying technical work in detail for implementation by service delivery partners.
• Provides advanced technical support for enterprise server environments and business-critical applications including:
  • Responding to support calls and system-related outages.
  • Troubleshooting advanced server and application issues including authentication performance and integration problems.
  • Performing and leading upgrades installations and preventive maintenance tasks for server operating systems and enterprise applications.
  • Managing system-level services such as identity platforms certificate services and licensing infrastructure.

• Documents work in the problem management system prepare progress reports administer and maintain server and application inventories.
• Maintains up-to-date superior knowledge of the companys systems infrastructure cloud and supported platforms.
• Coordinates multiple resources and breaks down work estimating and managing the activities required to deliver intermediate to large-scale systems projects successfully.
• Provides senior-level support and collaboration with Technical Systems Analysts and other Admin roles.
• Collaborates with Network and Infrastructure Administrators to diagnose and resolve cross-domain incidents impacting infrastructure services.
• Performs additional duties related to the above duties including driving a vehicle which do not affect the rating of the job.

• 2-year Diploma in Computer or Electronics Technology Computer Science or related field.
• 8 years related work experience.
• Advanced knowledge of server operating systems enterprise applications authentication platforms and system-level services.
• Advanced expertise with system monitoring and automation tools.
• Advanced understanding of identity management certificate services and licensing infrastructure.
• Excellent interpersonal and customer service skills.
• Excellent written and oral communications and presentation skills.
• Excellent analytical and organizational skills including the ability to work in a fast-paced changing environment.
• Ability to execute large projects.
• Ability to analyze problems.
• Leadership and management skills.
• Valid Class 5 British Columbia Drivers license.

This role supports our Cloud and Microsoft environments as well as collaboration technologies.

In this role you will need to be:

• Experienced supporting enterprise deployments of MS Teams voice.
• Experienced supporting hardware collaboration technologies such as Poly and Audiocodes.
• Experienced troubleshooting advanced cloud integrated voice solutions.