SVP Customer

Job Description

Senior Vice President- Customer

Level A

Bristol

Why join Rolls-Royce

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering protecting and connecting people everywhere.

By joining Rolls-Royce youll have the opportunity to work on world-class solutions supported by a culture that believes individuality is our greatest strength and all perspectives experiences and backgrounds help us innovate and enable our high-performance culture.

This is an exciting role within the UK & International Business Development & Future Programmes (BD&FP) team responsible for leading Defence Customer and Government relations business development strategy and implementation sales strategic comms and marketing activity across a defined region. Focused on ensuring the longevity and growth of the business this is an opportunity to shape the future of Defence in the region and as part of the BD&FP leadership team in UK and International markets.

Defence

Were the second largest global provider of defence aero-engine products and services globally with 16000 engines in the service of 160 customers in 100 countries. Our engines power aircraft in every major sector including: transport combat patrol trainers helicopters and unmanned aerial vehicles.

What you will be doing:

Working for the Director BD&FP UK & International and collaborating with the broader Enterprise Leadership

accountabilities of the role are:

• Delivery of agreed order intake and cash targets to the Defence sector from the sale of products systems and services.
• Lead a diverse regional team to implement the regional strategy grow the pipeline and deliver business plan commitments.
• Lead and deliver sales opportunities and campaigns within agreed timescales understand customer and government requirements vet opportunities and respond to customer solicitations (RFI RFP etc.) develop (in conjunction with the wider business) value proposition determine pricing negotiate deals and secure orders.
• Lead and as appropriate work with our Rolls-Royce regional offices existing and prospective customer & government relationships across the region to ensure long-term mutually beneficial and profitable relationships are developed.
• Engage with regional governments and partners to raise the Rolls-Royce Defence profile determine future needs and secure favourable business outcomes through targeted relationships and input to the local policy development process.
• Create strategies for key accounts and markets to provide clear purpose and goals to the Defence and local Rolls-Royce teams.
• Delivery of business performance with a focus on customer satisfaction and positive customer experiences to facility future growth.
• Establish a thorough understanding of the regional market and its dynamics including economics industry landscape competitors customers and government strategies/policies to provide insights to sector strategic plans and develop sales plans.
• Provide leadership within the UK & international BD&FP team by setting the example on ethics code of conduct diversity professional development and employee engagement.

Position qualifications:

• Strong customer focus across international boundaries along with extensive personal and professional networks
• A knowledge of the functioning of governments institutions and political relationships
• Global outlook and exposure to different challenges cultures and ways of working along with a willingness appetite and drive to learn about local customs and practices
• Proven track record of delivering business results in both favourable and unfavourable conditions
• Strong inter-personal/social skills to be able to identify approach and develop contacts and communicate at all levels within the decision-making stakeholder community
• Demonstrated strategic thinking and significant understand of or experience in business development sales commercial and customer management
• Managing and delivering improved customer satisfaction and negotiation of significant contracts.
• An aptitude (and track record) to collaborate both internally and externally to drive novel thinking and solutions that enhance customer value propositions and drive sales
• Knowledge of the strategic planning process and ability to influence through customer insights and intelligence
• Awareness and knowledge of the Defence product and service portfolio
• A proven track record of team leadership and transforming organisations

This role will require you to hold a Developed Vetting (DV). To start you will require a minimum Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you dont currently already have this in place.

Please be aware that the priority will be given to employees identified as being at high risk.

The professional level and the salary of the position will be dependent on the skills and experience of the successful candidate.

It is advised that you inform your current manager of your application for this role.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing competitive resilient and growing company. Join us and it can be your future vision too.

Rolls-Royce are committed to being a respectful inclusive and non-discriminatory workplace where individuality is valued diverse perspectives fuel innovation and everyone can thrive.

Grade:Management level A

For further information please contact:Lizzie Moore -

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