Customer Service Centre Lead
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Job Summary
Date Posted:
Country:
United KingdomLocation:
Harlow EssexPosition Role Type:
OnsiteRaytheon UK has an excellent opportunity for a Customer Service Centre Lead to join our Training Transformation Services (TTS) team in Harlow.
As Customer Service Centre Lead you will provide leadership and management across the Customer Service Centre (CSC) team focused on repair rest and stores functions. You will support the team to ensuring that all activities are delivered efficiently effectively and in line with business and customer expectations.
The CSC team plays a critical role in ensuring the accurate receipt and processing of customer inventory in accordance with contractual requirements. This includes overseeing verification testing diagnostics repair and inspection activities ensuring all work is completed to customer specifications and within agreed financial targets. The team is also responsible for managing the shipment of customer returns both internally and externally ensuring all deliveries meet customer requirements and comply with RTX policies standards and regulatory obligations.
You must be eligible and willing to gain BPSS and SC clearance.
Key Responsibilities
You will be responsible for the day-to-day leadership and management of the Customer Service Centre team including:
- Supporting the development of a high-performing motivated and proactive team capable of consistently achieving operational and monthly performance targets
- Working closely with key stakeholders across Programme Management Quality Engineering Exports and Global Trade to ensure alignment with Raytheon UK goals and objectives
- Provide clear and robust communication identifying risks and working to mitigate with all stakeholders
- Ensure receipt storage and issuing of materials meets expected logistical and financial standards primarily accurate inventory and an efficient process
- Champion and dive continuous improvement initiatives and implement change and contribute in SQCDP improvements.
- Support and drive a strong culture of collaboration and innovation within area of responsibility as well as between functions
- Planning and coordinating workloads schedules and resources to meet operational priorities and customer commitments
- Maintaining the teams training and certifications
- Ensure all activities are conducted in a safe manner risk assessed and personnel are adequately trained
- Leading coaching and developing team members through regular performance reviews and development activities
- Managing and approving time recording and attendance activities
Required Skills & Experience:
- Extensive management experience in a similar environment
- Leadership experience of diverse teams
- Strong SAP & MS Office Skills
- Experience in a mixed mode Manufacturing environment utilising interfaces with ERP systems
- Strong communication and presentation skills
Benefits and Work Culture
37hr working week with early finish Fridays - start your weekend early!
25 days holiday statutory public holidays plus opportunity to buy and sell up to 5 days and up to 5 paid days volunteering
10.5% company pension contribution with 6% employee contribution
Annual company bonus scheme (discretionary)
6 times salary Life Assurance with pension
Flexible Benefits scheme with extensive salary sacrifice schemes including Health Cashplan Dental and Cycle to Work amongst others
Enhanced sick pay
Enhanced family friendly policies including enhanced maternity paternity & shared parental leave
Raytheon UK
We take immense pride in being a leader in defence and aerospace technology. As an employer we are dedicated to fuelling innovation nurturing talent and fostering a culture of excellence.
Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment abundant opportunities for professional development and a profound sense of purpose in what we do. Together we are not just advancing technology; were building a community committed to safeguarding a safer and more connected world.
RTX
Raytheon UK is a landed company and part of the wider RTX organisation. Headquartered in Arlington Virginia USA but with over 180000 employees globally across every continent RTX provides advanced systems and services for commercial military and government customers worldwide and comprises three industry-leading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon.
Supporting over 35000 jobs across 13 UK sites RTX is helping to drive prosperity. Each year our work contributes over 2.7bn to the UK economy and offers a wealth of opportunities to 4000 suppliers across England Scotland Wales and Northern Ireland. Were investing in all corners of the country supporting 29040 jobs in England 3040 in Northern Ireland 1900 in Scotland and 1600 in Wales.
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RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.
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