Junior Customer Insight Analyst

Role Summary:

We are looking for a curious and commercially minded Junior Customer Insight Analyst to join our Marketing team. This is a brilliant opportunity for someone at the start of their insight or analytics career who enjoys working with data questions and turning numbers into clear useful recommendations.

You will support analysis across customer acquisition retention upsell and lifetime value. You will help the team understand campaign performance spot opportunities for growth and contribute to test-and-learn activity across print digital in-box and CRM campaigns.

You will learn how customer quality payback profitability NPS brand awareness and customer satisfaction measures help shape marketing decisions. You will work closely with our brilliant marketing specialists building confidence in Excel SQL reporting storytelling and commercial thinking.

Key Responsibilities & Objectives:

Report on and deliver actionable insight on profitability of marketing spend including Acquisition Retention and Upselling campaigns

Help turn campaign data into clear actionable insight for the Marketing and Trading teams.

Assist with test-and-learn plans for print digital in-box and CRM activity helping the team understand what is driving incremental sales.

Analyse customer quality measures including who we acquire how we retain them and what encourages customers to buy more.

Support analysis of NPS brand awareness and customer satisfaction measures using both leading and lagging KPIs to build a fuller view of performance.

Contribute to ad hoc analysis where the team spots commercial opportunities or performance questions that need exploring.

Essential Skills and Experience:

Foundational Excel skills with the appetite and commitment to build them quickly

Some exposure to SQL data tools statistics marketing analytics commercial analysis or customer

A naturally inquisitive approach: you enjoy asking why something happened and what the business can do next.

Great communication skills with the ability to explain data clearly

A collaborative style and the confidence to work with people across Marketing Trading and other teams

Comfortable working as part of a team and asking for support when needed

What we offer

This is a full-time position working Monday to Friday 37.5 hours per week. Our core working hours are 9.00am - 5.30pm however we offer flexibility. You will be based in our Putney office but we have a hybrid working environment with two days in the office required on site per week.

33 days inclusive of bank holidays (FTE)

A free box of fruit and veg every week

Up to 35% discount on A&C products

Cycle to Work Scheme

Contributory pension scheme

Grant on team sports

Up to 35000 (FTE)