Sustainability Manager (ESG)

Sustainability Manager

The Opportunity

We are one of Londons leading commercial cleaning and associated services providers and proudly Londons most awarded cleaning company in 2024 as well as European Cleaning & Hygiene Awards 2025 winners: Best Company to Work For.

Founded in 1986 weve grown with our family values intact pairing a genuinely people-first culture with innovation operational excellence and outstanding customer care.

The Role

The Sustainability Manager is responsible for developing and implementing robust sustainability initiatives across strategic client sites across the company portfolio. This role blends strategy team and client relationship management and on-the-ground delivery requiring a strong grasp of ESG principles and the ability to translate them into credible measurable and value-aligned actions.

Working collaboratively with internal stakeholders service partners and clients the Sustainability Manager will ensure all sustainability programmes are tailored impactful and aligned with both ESG regulatory requirements and the Groups Global Planet 2030 objectives.

What Youll Be Responsible For

Strategy and Implementation

• Develop and implement bespoke sustainability strategies tailored to site-specific or client-specific needs including any ESG KPIs agreed during bids or contractual renewal.
• Support the creation of organisational-wide sustainability policies procedures and strategies.
• Independently manage and deliver sustainability initiatives balancing client priorities with internal goals.

Client Engagement & Relationship Management

• Serve as a sustainability advisor and representative in client-facing forums helping shape material topics and long-term sustainability direction.
• Attend and contribute to monthly and quarterly KPI meetings providing clear sustainability updates to clients.
• Translate complex sustainability concepts into persuasive and accessible communication for clients occupiers and internal teams.

Sustainability Reporting

• Lead operational carbon accounting (Scope 1 2 and 3) for machinery materials and consumables in line with GHG Protocol supporting SBTi-aligned target setting.
• Develop and maintain TOMs-aligned social value reporting tools to assess and demonstrate impact.
• Produce sustainability performance reports for clients including input into award submissions and formal sustainability and ESG disclosures.
• Produce ESG data and sustainability information for internal and external reports accreditations disclosures case studies and presentations.

Stakeholder Training and Communication

• Support awareness-raising through ESG officer programmes training and internal comms.
• Contribute sustainability content for social media and stakeholder updates in collaboration with the communications team.
• Speak at internal or client events to represent sustainability priorities and share progress with wider audiences.

Partnerships and Charitable Engagement

• Build and sustain partnerships with local charities ensuring social initiatives are credible community-led and aligned with client expectations.
• Develop and deliver social engagement calendars that involve cleaning teams clients and service partners.
• Support and co-author sustainability award submissions identifying and drafting compelling narratives of impact.

Cross-Functional Collaboration and Support

• Collaborate with internal teams (e.g. HR procurement operations) to integrate sustainability into daily business activities.
• Support Account Directors when required to advise on sustainability or contribute to bids reports or award submissions.
• Engage and influence stakeholders with varied levels of sustainability understanding or buy-in demonstrating patience and diplomacy

What Were Looking For

Essential

• Experience in sustainability ESG sustainability or environmental management (corporate or operational setting)
• Experience working directly with clients to shape sustainability approaches
• Proven ability to develop and implement sustainability strategies independently
• Familiarity with Scope 1 2 and 3 carbon calculations (GHG Protocol)
• Strong project management analytical and interpersonal skills
• Excellent written and verbal communication including public speaking

Desirable

• Understanding of sustainability reporting frameworks (GRI CDP ISSB)
• Professional certification in sustainability or ESG (IEMA ISSP etc.)
• Experience with TOMs framework or social value accounting

The Package

• Up to 60k Basic
• Based at our London Head Office with London Travel
• 35 days holiday including bank holidays