Surge Pool Lead
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Job Summary
Position Role: Surge Pool Lead manages surge resources allowing flexible rapid deployment to meet demand and sustain core specialist and triage services
Responsibilities:
- Lead SSAU surge capability ensuring flexible resources meet demand peaks and maintain service continuity across all SSAU functions.
- Manage allocation and deployment of surge personnel across Core Specialist and Triage functions to meet operational priorities.
- Maintain the readiness of surge resources through effective coordination crosstraining and workforce planning.
- Coordinate closely with functional leads to prioritise surge support against emerging demand pressures and service risks.
- Monitor surge utilisation and effectiveness providing feedback to inform workforce resilience planning and continuous improvement.
- Provide direct support to core or specialist processing activity during nonsurge periods to maintain operational resilience.
- Support the delivery of distributed training to parttime volunteer reserve AGC (SPS) personnel as required.
