Supporter Experience Assistant
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Title: Supporter Experience Assistant (Temp Contract)
Location: London/Hybrid (with 1 to 2 days in the office)
Salary:29879.00 per annum
Weekly Hours:35 - 6 month Fixed Term Contract
Reference: YMC1229345
About Us
YMCA is the oldest and largest youth charity in the world founded in England in 1844. Today its a global movement supporting more than 58 million people across 119 England & Wales we operate as a federation of 80 local YMCAs working independently to help young people belong contribute and thrive in their communities. YMCA England & Wales acts as the national council supporting local YMCAs developing national programmes and championing young peoples voices with government.
About the Role
Were looking for a Supporter Experience Assistant to join our Data Insight and Supporter Experience (DISE) Team part of our wider Fundraising Team. Youll be the first point of contact for our supporters responding to enquiries by phone email and post with warmth and professionalism. Youll process regular giving requests including changes to payment schedules donation amounts and cancellations ensuring everything is actioned accurately and on time. Youll also help keep our fundraising CRM up to date supporting the wider team with administrative and income-processing tasks.
About You
Youll have experience in customer service or handling enquiries by phone email or in person along with strong administrative skills and real attention to detail. Youre comfortable maintaining accurate records or databases and you communicate clearly and confidently both written and verbal. Youre reliable collaborative and share our commitment to equality diversity and inclusion.
Experience in a charity or fundraising environment processing Direct Debits or using a CRM (ideally Raisers Edge NXT) would be an advantage but isnt essential. If youre organised personable and want your work to genuinely support young people across the country wed love to hear from you.
Our recruitment process is anonymised and candidates names are welcome and encourage job applications from people of all recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration safeguarding trainingand undertake a DBS check.
For further information on YMCA visit Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.
Benefits
Documents
Required Experience:
Junior IC
