Support Worker Staying Well Team

Job Summary

Role: Support Worker Staying Well Team

Salary 34577 per annum

Contract: Fixed term until 29/11/2027

Hours: 37.5 per week

Location: Lambeth

Closing date: 11/10/2026

Interview date: 22/10/2026

Whatever your experience of street homelessness and its impact on peoples lives personal or professional when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding compassion and commitment

About us

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy Nobut we never give up on people. Last year we helped more than 15000 people.

Is our work rewarding Yes in every sense. Were listed as one of the top 100 Best Workplaces in the UK. Theres no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Support Worker to join the Staying Well Team.

The Lambeth Living Well Network Alliance supports people in Lambeth experiencing mental illness. Thames Reach works in partnership with South London and Maudsley NHS Foundation Trust Lambeth NHS Clinical Commissioning Group Lambeth Council and Certitude to deliver mental health services as part of the innovative transformation of mental health services in the borough.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Conduct regular assessmentsof service users needs to tailor support effectively and monitor progress toward their goals.
• Collaborate with internal departments and external partnersto ensure the highest quality of care for service users.
• Develop and implement SMART goals(Specific Measurable Achievable Relevant Time-bound) to support service users in achieving meaningful outcomes.
• Promote engagement and social inclusionwhile fostering autonomy and independence to improve overall physical and mental well-being.
• Deliver a range of tailored interventions both short-term and long-term based on the individual needs of each service user.
• Maintain accurate and up-to-date records ensuring all documentation and case files meet Thames Reachs standards and compliance requirements.

You will have:

• Demonstrated experience supporting individuals with mental health challenges with a compassionate and empathetic approach.
• Strong prioritisation and time management skills with the ability to work independently and efficiently under pressure.
• Proficient in Microsoft Office and database systems with experience in tracking and managing information accurately.
• Detail-oriented and proactive ensuring high standards in both support delivery and documentation.
• Excellent interpersonal and communication skills fostering positive relationships with service users and multidisciplinary teams.
• Genuine passion for mental health with a commitment to making a meaningful difference in the lives of individuals facing both short-term and long-term challenges.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance 29 days per year plus 8 public holidays (pro rata).
• Pension we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities career progression regular supervision and appraisals and learning programmes to support your career with Thames Reach.
• Wellbeing support our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value respect and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness sex race disability age sexual orientation or religious belief.

To apply visit our website and complete our application form.

For further information please contact Agne Jancauskaite Lead Manager at

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post including but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Job Profile

Location

Lambeth - London

Required Experience:

IC