Support Worker First Response

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RA

Salary: 28605 - 31029 per annum (pro rota for part time) ( Pay award pending)

Working Hours:22.2 hours per week (3 days Mon/Tues/Wed)

Contract Type: Permanent

Closing Date: 2nd August 2026

Interview Date(s): 11th August 2026

About the Role

Are you passionate about protecting children and supporting families

We are looking for committed collaborative people to join our team as Support Workers for the Children and Families Service. You will be at the forefront of safeguarding handling initial reports of abuse or neglect assessing risk and passing vital information to social workers and other professionals. Your contribution will be essential in helping vulnerable children and families receive the support they need when they need it.

Our team works in a fast-paced modern environment dedicated to making a real difference. Youll work alongside childrens social care targeted family help health professionals police and partner this role you will be supervised monthly by qualified social work staff and benefit from reflective social work POD meetings that encourage development and collaboration. We value adaptability and teamwork; you must be able to manage pressure work to tight timescales and communicate effectively with both professionals and the public.

The role involves responding quickly to enquiries and referrals about Childrens Social Care including urgent cases that may require escalation to the police and offering high-quality advice to families in accordance with established thresholds. It requires collaborative teamwork with both internal colleagues and external partner agencies to secure the best outcomes for children and families ensuring communication is clear and support pathways are effective. The position requires individual accountability for managing casework meeting deadlines and ensuring electronic records are accurate and up to date. Support workers are expected to provide guidance to families direct them to appropriate resources and services and escalate concerns when necessary adhering to departmental protocols. Additionally the role includes supporting other professionals by explaining service thresholds referral processes and offering basic behaviour management advice.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders please see our policy statement.

About You

To apply for this post you must:

Please ensure that you cover all 7 points in your application and provide clear examples and evidence of how each point has been met

• NVQ level 3 in Childcare Qualification (NNEB/NVQ3) or Equivalent
• Be able to demonstrate your ability to promptly respond to enquiries and concerns relating to children and families and to provide high-quality advice to families in line with established thresholds.
• Have proven experience of working collaboratively within a team and with external partner agencies to achieve positive outcomes for children and families
• Be able to evidence accountability for casework ensuring all tasks are completed accurately and within deadlines and that electronic records are kept up-to-date according to departmental standards.
• Demonstrate be able to deliver guidance and advice to families effectively signposting to self-help resources and services and know when to escalate cases for additional support as appropriate following departmental scripts and protocols
• Have experience in supporting professionals by explaining service thresholds and referral processes providing information about available services and offering guidance on basic behaviour management strategies.
• Have excellent communication skills adaptability professionalism and proficiency in ICT and have experience in working with members of the public Childrens Services or Customer Services and a commitment to upholding safeguarding confidentiality.

In addition we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a are a Disability Confident Employer.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussionplease contact:

Helen Rhind - Assistant Service Manager First Response

Telephone:

Email:

How to Apply

At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.