Support Officer

• East Suffolk Services Limited
• Address: Ufford Woodbridge SuffolkIP13 6ET
• Salary: 28598 - 31022 per annum Band 4
• Hours: 37 hours per week
• Contract: Fixed term for 12 months

Be part of a dynamic team that makes a difference

At East Suffolk Services we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.

Were a new growing organisation full of energy ambition and purpose. As part of our team youll play an important role in helping us shape high-quality efficient services that people rely on every single day.

This is more than just a job. This is a fantastic opportunity to support and give back to your local community.

We currently have an opportunity to join our Public Realm service area as a Support Officer.

Your role

You will provide high-quality customer service and administrative support dealing with enquiries in a friendly professional and courteous manner whether facetoface over the phone or via email. You should have a good working knowledge of Microsoft Office packages and be able to perform effectively under pressure while managing a high volume of calls and correspondence. Strong written and verbal communication skills are essential with the ability to relay information clearly concisely and efficiently.

A key part of this varied role involves responding to customer feedback including compliments and comments and ensuring all complaints are managed in accordance with company policies and within agreed timescales. You will work closely with colleagues across our Public Realm service area primarily supporting the Grounds Maintenance team but also includes our Building Cleaning team. Youll also liaise with other departments and external clients making it essential to build and maintain positive working relationships and communicate effectively with Assistant Managers Supervisors and Operatives.

A strong understanding of GDPR (General Data Protection Regulation) is essential to ensure accurate recordkeeping and the appropriate handling of information to maintain compliance.

What you will need:

• Proven experience of working within a varied administrative role
• Ability to prioritise and multi-task effectively whilst working to tight deadlines
• A working knowledge of Microsoft Office packages
• Good understanding of GDPR regulations
• Be an effective communicator and hold excellent organisational skills
• 5 GCSEs (Grade C or above) or equivalent which include English Language and Mathematics.
• NVQ (National Vocational Qualification) Level 3 in Business Administration or Customer Services (or equivalent) or considerable experience in similar role
• As part of this role you would be required to travel between our Ufford and Lowestoft offices

Do you have the skills experience or potential to succeed in this role If so wed love to hear from you.

Thinking of joining us Heres why you should

At East Suffolk Services we truly value our employees. We understand that the backbone of any companys success will always be its people and that our continued success depends on recognising talented individuals supporting their development and retaining them within our organisation. Thats why we are committed to making East Suffolk Services a great place to work.

We value our staff

In addition to a competitive salary we offer a comprehensive package of benefits designed to support your health development and lifestyle. These include:

• A top-tier health and wellbeing package through Canada Life one of the UKs leading providers including online access to UK-based GPs plus life insurance.

• A competitive matched pension scheme through Royal London.

• Access to a wide range of support networks and wellbeing initiatives including mental health resources and specialist counselling.

• Learning and development opportunities tailored to your role and personal goals.

• Exclusive discounts on the latest tech (smartphones TVs laptops) holidays and travel fashion health and beauty and more.

• A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.

For more information on our fantastic benefits scheme see ouremployee benefits brochure (pdf).

For more information

For an informal discussion regarding this post please contact Mark Ross Senior Service Managerby calling .

Closing date: 11.30 pm 3 June 2026.

How to apply

Step 1 -Read the advert and the Job Description and Person Specification (pdf)

Step 2 -Complete theSupporting Statement template (Word). Please use the application template provided to show how you meet each of the criteria listed in the Person Specification. Unfortunately were unable to accept applications submitted in other formats.

Step 3 -Complete the online application and upload your statement. Please note CVs are not accepted.

For more information check out the How to Apply section of our career site.