Support Officer TAFF176R

We are looking for caring and compassionate colleagues to provide purposeful outcome focused support to young people living at Ty Parc our new supported accommodation project in is a chance to be part of new Taff service from the beginning. Every young person deserves the chance to take their next steps with confidence and you could be one of the people who helps make that happen. You will support enable and assist five care experienced young people aged 16 to make positive and sustainable changes to their lives.

We believe good support is built through positive relationships. This means working alongside residents rather than doing things for them. Youll help create a safe supportive environment where residents feel listened to respected and able to work towards achieving their goals.

No two days will be the same. Youll be delivering support that is shaped by real lives experiences and progress helping young people build trust confidence and stability at their own pace. This is a meaningful challenge and youll be supported to do it well. At Taff we work in a psychologically informed way and aim to build resilience in trauma-affected young people which can bring up many difficult emotions both for them and for the colleagues who walk alongside them.

Every member of the support team at Taff brings their own personality experience and perspective. Together that creates a workplace thats supportive inclusive and genuinely welcoming.

To help you succeed in your role youll receive colleague benefits such as Employee Assistance Program clinical supervision and regular training and learning opportunities because we want you to grow in your career as much as you support the young people in yours.

What youll do

Youll be a key part of the day-to-day delivery of Ty Parc supporting care experienced young people aged 16 as they move from residential care towards independence. Youll hold your own caseload leading on assessment support planning and risk management while getting to know the young people you support understanding what matters to them and helping them plan their next steps. Youll also line manage a small team of support assistants helping them feel confident supported and able to work in a psychologically and trauma-informed way. Youll model this approach in your own work and with the colleagues you supervise and take part in an on-call rota to support the 24/7 running of the project.

What youll bring to the role...

• Taking a psychologically and trauma informed approach to your delivery of support in a supported accommodation setting
• Creating tailored support plans using SMART goals delivering support and supporting residents to achieve successful move-on into independent accommodation
• Receiving referrals assessing risk and communicating relevant risk information clearly and appropriately
• Keeping detailed and timely notes on resident interactions and making sure that important information is shared appropriately with the team
• Liaising with partner agencies to share relevant updates coordinate support and help keen residents safe
• Covering colleague caseloads where necessary to support continuity of service.
• Taking responsibility and ensuring the safety of residents who are in crisis responding to incidents and managing the safety of the project for residents and colleagues during those incidents
• Delivering activities and workshops for residents to support them to move on to independent living and to improve their wellbeing and support them to thrive
• Line managing support assistants and delivering regular high-quality supervision
• Holding and managing sensitive and confidential information appropriately
• Following Safeguarding and child protection procedures escalating concerns appropriately
• Attending multi-disciplinary meetings with external agencies to coordinate support safeguard service users and share best practice
• Maintaining the safety of residents colleagues and visitors in the building following health and safety guidelines and visitors policy
• Taking part in an on-call rota to respond to the needs of the project out of hours

Other useful information

We welcome any questions in advance of an application or if there is something that matters to you and we havent covered in the job pack then please get in touch with Liz Davies at

Full details of the role can be found in the job pack - Support Officer Job Pack

Closing Date: Applications will be reviewed on a rolling basis with shortlisting and interviews taking place throughout the recruitment period.

Interview Date: To be confirmed.

We are committed to building a diverse and inclusive workplace that reflects the community we serve and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies please click here - Jobs - Taff Housing Association

Please complete the Equal Opportunities form as part of your application - Equal Opportunity form. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.

Application Guidance - Hints & Tips for Applying

If youre interested in this opportunity and believe you have the skills and experience were looking for please click Apply now. We look forward to learning more about you!