Supply Chain Manager (Soft Services)

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Supply Chain Manager (Soft Services)is responsible for managing high standard of operational soft services across the Royal London Asset Management (RLAM) portfolio. The role ensures consistent seamlessand efficient standards are maintained so that customers and their visitors can focus on their corebusiness.

Purpose
The SCM ensures that the appointed service partners works with the JLL RLAM Property Delivery Teamas a cohesive unit reflecting RLAMs vision ambition and optimising service. The role requires effectivemanagement of these partners to deliver services within the agreed scope and budget in accordance
with contractual obligations SLAs and key performance indicators. The SCM will collaborate with allmembers of the JLL & RLAM teams

Responsibilities
Service Partner & Performance Management
Develop and implement operational best practices and improvement initiatives.
Effectively manage the allocated service partners and their contract performance includingmanaging key relationships monitoring contract administration and driving operationalimprovements; ensuring work output is in line with contractual obligations.
Meet regularly with core service partners and ensure Key Performance Indicators (KPIs) ServiceLevel Agreements (SLAs) and reports are completed promptly and accurately.
Ensure all contracts are maintained within the agreed budget and seek alternative ways toimprove customer service and reduce expenditure.
Work with RLAM Cost Manager to target efficiency initiatives in supplier service.

Strategic Leadership & Innovation
Foster and develop relationship between the Property Delivery team service partners JLL/RLAM Procurement RLAM CX Strategy Director and stakeholders to create unified customerexperience.
Serving as a strategic partner to the wider JLL and RLAM teams on all matters related to softservices excellence.
Working with the RLAM CX Strategy Director to developing and executing customer experienceprogram capabilities for soft services.
Seeking innovation initiatives and driving technology adoption through the supply chain.
To enhance the capability of existing buildings technology contributing where required to thesupplier scoping for utilisation of new SMART building technology platforms and data analysis.

- Ensuring RLAMs suppliers operational activity supports optimum performance is closelymanaged and reported in accordance with building accreditations such as Nabers.

Operational Excellence & Compliance
Ensure supplier adherence to building regulations statutory obligations legislative complianceand best working practice are delivered.
Implementing and overseeing a detailed quality assurance framework including regular auditsand assessments.
Lead in environmental soft service management of supplier service partners. Working with JLLRLAM ESG team to support supplier scoping services and contracts to support agreed RLAMRPI strategy and reporting outputs.
Soft land newly completed buildings into operations after they have achieved practicalcompletion.
Ensure that any one-off and non-contractual operational tasks fulfilled to high specification withina dedicated timeframe to include out of hours services for customer events and special projects.

Qualifications
Preferably equivalent to a minimum of 10 years experience in Soft Services management level.
Membership of IWFM or AssocRICS and or IOSH
National General Certificate in Occupational Safety and Health accredited by NEBOSH
Proven track record of problem solving
Ability to communicate technical subjects to non-technical customers and team members
Ability to produce service line specific reports
Adept at managing the change process to a diverse group promoting best practice and strategic advicewhere appropriate

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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