Supervisor, Room Service

We are currently seeking a knowledgeable thoughtful and passionate Supervisor to join our In Room Dining team.

The on target earning potential for this role is 36631 / per annum - comprising a base salary of 28331 plus a qualified estimate of 8300 in gratuities and service charge.* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards

One of the worlds most iconic luxury hotels and sporting retreats Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel Leisure for their 2025 Worlds Best Awards everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

• Working with the Manager on duty or taking lead yourself in running the shift in their absence youll be creating memorable moments through organising and setting up hotel amenities and third-party gifts for guests arriving into their room; theres lots of multitasking involved!
• Supporting the training of new team members and the ongoing development of the team will be a key focus for you
• Leading by example youll ensure strong communication within the team and across all areas within the business for example housekeeping guest experience and reception; youll be instrumental in driving high standards throughout the delivery of all of our In Room service
• Coordinating and serving wonderful food and drinks to our guests in their rooms.
• Youll also provide picnic services for our guests to enjoy a luxury experience across the estate or whilst theyre enjoying the country pursuits available within our Glorious Playground
• Youll be mindful of others and fully in control of the day to day running of the department and spot any opportunities to further improve effectiveness
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

• Youll ideally have previous experience in a supervisor position within a luxury hospitality environment however having a great attitude is essential
• Your perspective and approach are always fresh; no matter how many times an issue has been presented to you to your guest its the first time
• An early bird some days and a night owl other working flexibly during the week and weekends
• Having a keen eye for detail an organised approach and willingness to exceed guest expectation
• You want to be the best and work with the best learning from the experts in our team and sharing your knowledge with us
• You have a high level of resilience and the ability to deal with fast-paced environments is essential
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

• Flexi points into yourPerkboxwallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy en-suite accommodation available on our grounds

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2026 our full-time employees can expect to receive around 8300 in addition to their annual salary

If you are our next Supervisor please forward your most recent CV to us today!

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