Student Records Representative

Widener University is currently seeking a Student Records Representative. Reporting tothe Assistant Registrar the Student Records Representative serves as the primary point of contact for students faculty and staff providing professional and responsive support through phone email and other electronic communications. This role is responsible for the daily management of the Registrars Offices shared electronic inbox ensuring timely review processing and resolution of records-related requests inquiries and transactions. The Student Records Representative maintains accurate student records assists with administrative processes and delivers high-quality customer service while ensuring compliance with University policies procedures and confidentiality standards.

This position is responsible for performing a variety of administrative tasks and providing comprehensive support to the Registrars Office and Student Financial Services.

DUTIES AND RESPONSIBILITIES (including but not limited to):

Essential Duties:

Registrar Documentation Processing

• Manage the intake and processing of all registrar-related documentation received electronically or in hard copy.
• Handle forms related to student registration grade changes program additions or modifications and personal information updates.
• Ensure that all documents are complete accurate and processed in a timely manner.

Registrar Email Management

• Serve as the primary manager of the Registrars Office email account.
• Monitor prioritize and respond to high volumes of inquiries from students faculty staff and external stakeholders.
• Ensure timely and professional communication escalating issues when necessary.

File Maintenance and Organization

• Oversee the organization of both digital and physical registrar files.
• Ensure records are filed accurately comply with institutional and legal standards and are accessible for audits or reference.

Cross-Departmental Frontline Support

• Log into the Enrollment telephone queue daily.
• Respond to and resolve inquiries related to Financial Aid Bursar Registrar and OneCard services.
• Provide accurate information or triage inquiries for appropriate follow-up and resolution.

Mail Intake and Transcript Entry

• Open sort and distribute all incoming mail addressed to the Registrars Office.
• Enter external transcript data into student records and coordinate with academic departments for evaluation and transfer of credit application.

Degree and Enrollment Verifications

• Respond to degree and enrollment verification requests via the National Student Clearinghouse.
• Ensure compliance with FERPA and institutional policies when releasing student information.

Document Imaging and Record Digitization

• Perform digital imaging and archival of Registrars Office documents.
• Support a transition to paperless operations and contribute to the improvement of records management systems.
• Ensure secure and efficient access to student records.

Diploma Fulfillment

• Process and mail replacement diploma orders.
• Verify student eligibility and ensure the secure handling of academic credentials.

Registrar Services Backup Support

• Provide reliable backup support for transcript processing and transfer credit evaluation.
• Maintain current knowledge of relevant systems and procedures to ensure uninterrupted registrar operations.

Institutional Support and Administrative Flexibility

• Participate in cross-functional projects campus events and continuous improvement initiatives.
• Demonstrate adaptability initiative and commitment to service excellence within the Registrars Office.
• Perform other job-related duties as assigned or directed to support departmental needs and align with the mission values and goals of Enrollment Registrars Office and Widener University.

MINIMUM QUALIFICATIONS (education/training and experience required):

Required:

• High School Diploma or equivalent.
• Three (3) years of customer service experience in an office environment.
• Excellent communication and organizational skills.
• Attention to detail.
• Must possess a high level of diplomacy tact and confidentiality.
• Proficient in the use of Microsoft Office Suite (Word Excel PowerPoint).

Preferred:

• Previous work experience in a higher education environment.

PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS:

• May sit in front of a computer for long periods of time.
• Occasional work on weekends and evenings as required.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law. Widener University is committed to fostering an inclusive community in which faculty staff and students from a variety of backgrounds cultures and personal experiences are welcomed and can are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age color national origin race religion disability veteran status sex sexual orientation gender identity genetic information or status as a protected veteran.

Some positions may be eligible for a hybrid or remote work arrangement that may include a partially or fully remote work location consistent with Wideners Flexible Work policy.

Widener University an independent metropolitan doctoral-intensive university connects curricula to social issues through civic engagement. Dynamic teaching active scholarship personal attention and experiential learning are key components of the Widener Experience. Located in Chester PA Wideners main campus is nestled between Philadelphia PA and Wilmington DE with Law Schools located in both Harrisburg and Wilmington. For more information about the university please visit our website at .

EOE M/F/V/D