Student Finance Officer

JOB DESCRIPTION

Overall purpose

We are recruiting for a Student Finance Officer on a permanent basis. The role will be hybrid and the successful candidate will have ideally have experience working in the Education sector and have experience chasing student debt.

Specific duties and responsibilities

Provide accurate and up to date financial guidance to students and potential students regarding student loans.

Support students on their Student Finance application.

Administer the payment of Student Support Funds and keep up to date records of the resulting financial transactions.

Work to resolve any queries students may have with their student loan accounts.

Deal with various SLC change of circumstances.

Reconcile all funds distributed and provide management information as requested.

Additional duties:

N/A

Essential Requirements:

Must be able to work flexibly in a team

Experience working in a busy office or experience working in administration

Provide excellent customer care for the department including advice to internal and external customers

Person Specification

EXPERIENCE & PERSONAL QUALITIES

Essential:

Experience of managing presenting and maintaining complex data

Significant experience of working with the public in an environment where good customer care is a

guiding principle

Experience of liaison with colleagues in various departments and levels across an organisation
Excellent organisational skills and time management

Highly numerate

Ability to supervise staff

Experience

Desirable:

Experience of working in a student finance related environment

Will need to be able to work under pressure and resilient.

Experience of project work

Wants to pursuit a long-term career in Student Finance

TECHNICAL KNOWLEDGE & SKILLS

Essential:

Support the delivery of an efficient and effective administrative financial systems and procedures

for the student financial administration to ensure the accurate complete and timely processing of

applications and payments

Publicise student finance systems and procedures with curriculum and other support staff to

ensure correct guidance is given on funding available

Produce regular reports for the management on the distribution and effectiveness of funds and to

advice on development and resource needs

Ensure the smooth running of the student finances within the best practice of customer care

Desirable:

Experience in the Education sector

Experience chasing student debt

EDUCATION & PROFESSIONAL QUALIFICATIONS

Essential:

Must have at least 5 GCSEs including Maths & English

Compliance Statement

Successful applicants will be required to complete pre-employment checks including a criminal records check two references ID and Right to Work verification and education confirmation. We are an equal opportunity employer and value diversity and inclusion selection for employment is based solely on an individuals skills qualifications and experience relevant to the role.