Student Experience Assistant
Job Location:
Salary:
Experience Required:
Posted on:
5 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Student Experience Assistant
London Academy for Applied Technology (LAAT)
(Partner Institution of Plymouth Marjon University)
Job Purpose
The Student Experience Assistant supports the delivery and enhancement of the
student experience at LAAT working under the guidance of the Student Experience
Lead.
The role contributes to student engagement initiatives student voice structures
committee coordination feedback processes and regulatory preparation (including
OFS readiness) ensuring a positive and supportive academic environment aligned with
partnership expectations.
Main Duties & Responsibilities
1. Student Voice & Committee Support
Support the coordination and administration of the Student Voice Committee
Student Interest Panel and Student Interest Committee.
Assist in organising:
o Monthly operational meetings
o Quarterly strategic review meetings
Prepare agendas take minutes and track action points to ensure timely follow
up.
Support the recruitment and engagement of Class Representatives (CRs).
Maintain effective communication between students academic staff and senior
management.
Assist in merging weekly student voice updates into institutional reporting
meetings.
2. Student Engagement & Enhancement Activities
Support the planning and delivery of induction orientation and transition
activities.
Assist in organising student-led clubs societies and engagement initiatives.
Encourage student participation in enrichment activities and community
building events.
Work collaboratively with academic staff to promote an inclusive and engaging
learning environment.
3. Student Support & Guidance
Provide first-line support to students raising queries or concerns referring
complex matters to the Student Experience Lead where appropriate.
Liaise with academic staff and support services to assist in resolving student
issues.
Support early identification of students requiring additional academic or pastoral
assistance.
Maintain confidentiality when handling sensitive student matters.
4. Feedback & Continuous Improvement
Assist in collecting and collating student feedback from:
o Student Voice Committees
o Module evaluations
o Informal student feedback channels
Identify emerging themes and escalate key issues to the Student Experience
Lead.
Support action planning and communication of outcomes back to students
(You Said We Did approach).
5. Partnership & Compliance Support
Assist in ensuring student experience processes align with partnership
standards set by Plymouth Marjon University.
Support documentation and reporting required for quality assurance and Office
for Students (OFS) preparation.
Contribute to data collection relating to attendance engagement and student
satisfaction metrics.
6. Communication & Information Management
Update student communications through appropriate platforms (e.g. VLE email
notices internal systems).
Support clear dissemination of academic regulations institutional policies and
event information.
Maintain accurate records of meetings activities and student engagement
initiatives.
Requirements
Person Specification
Essential
Experience in student-facing or administrative role within education.
Strong organisational and time-management skills.
Excellent written and verbal communication skills.
Ability to work collaboratively within a team and under guidance.
Experience in event or meeting coordination.
Ability to handle confidential and sensitive information professionally.
Desirable
Experience within Higher Education.
Understanding of student voice structures and committee processes.
Awareness of UK Higher Education regulatory frameworks (e.g. OfS).
Experience working within a partnership provision environment.
Benefits
- Nest Pension Plan
- CPD Training
- Food and Beverage Discounts
Required Skills:
Desirable Previous experience in a student-facing or administrative role. Experience working in a higher education or regulated environment.
Required Education:
Person Specification Essential Strong communication and interpersonal skills. Ability to coordinate with students teachers and administrative staff effectively. Basic IT skills including familiarity with Microsoft Teams and account setup. Organisational skills for maintaining attendance and records. Proactive and flexible attitude towards work and schedule adjustments.
