Strategy & Operations (Payments)

Global expansion is broken. Without a local entity conversion rates fall costs rise and compliance gets messy. Outpost fixes it.

Selling internationally is a maze of tax payments and operational friction. Most brands avoid it or expand slowly and expensively.

Outpost is your modular back office for global commerce.

Pick only what you need tax payments treasury or operations and unlock new markets without the overhead.

We operate as Merchant of Record for digital and physical goods across 58 tax jurisdictions. That means we own the full stack payments tax compliance and customer experience.

Sell anything anywhere. Without compromise.

This is an Operations role for someone who wants to build like a founder work like an operator and happens to have deep payments and acquiring experience.

Youll work directly with the CEO across every part of the business: GTM pricing onboarding treasury product and partnerships. Youll run toward the biggest problems not away from them. Your payments background will be critical as MoR we own auth rates PSP relationships chargebacks and payment economics but you wont be siloed in payments.

This is a ghostbuster role. Ghostbusters solve messy problems that dont fit neatly into one function. One week youre negotiating PSP pricing the next youre debugging merchant onboarding the week after youre building a new market launch playbook.

Work is a big part of your purpose. You want to build something important take ownership and grow faster than anyone around you.

Yes the work is intense. But in return youll get training and exposure most people wait 1020 years to access.

Youll be working on global problems dealing with senior stakeholders and owning strategic projects across payments tax finance product and operations from day one.

We wont handhold but well coach you hard. If youre hungry youll leave this role with a world-class operating skillset.

Operate across the business:

• Unblock bottlenecks across GTM ops finance product and customer onboarding

• Own high-stakes ambiguous problems solve and systematise

• Work with product to shape roadmap from the field

• Create playbooks and processes that help us scale

• Talk to customers and partners and get deals over the line

• Help launch new markets products or payment rails

Bring payments depth where it matters:

• Own PSP relationships (Adyen Nuvei) negotiate pricing manage performance evaluate new partners

• Optimize auth rates build routing logic manage decline recovery

• Run chargeback operations and fraud strategy

• Build visibility into payment costs and identify margin opportunities

• Translate payments complexity into product and pricing decisions

• Negotiate improved pricing with Adyen based on volume and performance data

• Launch our merchant playbook in 3 new countries

• Build a routing framework that optimizes auth rate vs cost by market

• Debug delays in settlements and fix them across engineering ops and PSPs

• Model and implement reserve and settlement logic for a new merchant segment

• Reduce chargeback rate through better fraud tooling and merchant policies

• Identify and pitch a new pricing model based on payment economics

• Evaluate and onboard a new PSP for Latin America local acquiring

Ideal background:

• Experience at PSPs acquirers or payment-adjacent fintechs (Adyen Stripe Nuvei Worldpay Revolut Wise)

• Operations roles not pure product or pure commercial

• Experience with auth optimization PSP management chargebacks or payment ops

• Bonus: MoR platforms (Global-e Digital River Paddle) or high-volume e-commerce payments teams

Signals we care about:

• Ridiculous bias for action you like to solve not observe

• Strong EQ you know how to read a room a customer or a blocker

• Exceptionally hard working you see work as a core part of your purpose

• Fluent in ambiguity and chaos startups are not neat this will be hard

• Curious and resourceful you can figure anything out

• Comfortable getting hands dirty your default mode is to do not delegate

• You can explain why auth rates differ by market and issuer

• Youve negotiated with PSPs or managed PSP relationships operationally

• You understand interchange economics and where margin leaks

What this role is not:

• Not a pure payments specialist role youll work across the whole business

• Not payments strategy without operational depth

• Not someone who needs defined processes to be effective

This isnt about maintaining processes its about building the operating system of Outpost from the ground up. You wont just be in the room youll be writing the agenda.

Your payments experience will be a superpower as MoR payments is core to our economics. But youll have exposure to every part of the business work directly with the founding team and the CEO and shape the future of a company solving one of the hardest problems in global commerce.

We expect whoever is in this role to grow rapidly and well back you every step of the way.

Our team were leaders at Revolut Airwallex Adyen and Wayflyer and were backed by top-tier investors who have built or backed some of the worlds leading fintechs.

• Equity and salary in a well-funded startup

• Ability to own your work and move fast

• World-class training from operators whove scaled globally

• A global mission with real impact

• Low politics high output

• Chance to grow into a senior leadership role

• A culture of builders not talkers

We work together in person in London or Amsterdam 5 days a week. We believe the hardest problems are solved in the room.

Learn more

1. Outpost Culture

2. Outpost founder

Outpost is where the hard problems are. If you want to help build the engine behind global trade wed love to hear from you.