Strategy & Governance Officer

To provide strategic and operational support across governance performance complaints and service improvement functions within the Children & Education Directorate. The postholder will play a key role in supporting the delivery of strategic priorities ensuring effective governance arrangements promoting continuous improvement and helping to maintain high standards of accountability compliance and service delivery.

• Support the coordination and delivery of strategic projects governance activities and directorate priorities.
  
• Assist in the management and monitoring of complaints feedback and enquiries ensuring learning is captured and used to drive service improvement.
  
• Prepare review and quality assure reports briefings presentations and governance documentation for senior leaders elected members committees and other stakeholders.
  
• Support Member liaison activities and contribute to the preparation of Cabinet Council and committee business.
  
• Maintain and monitor governance frameworks risk registers action plans and performance reporting processes.
  
• Support the development and implementation of business continuity arrangements and service improvement initiatives.
  
• Coordinate responses to information requests including Freedom of Information (FOI) Subject Access Requests (SAR) and other statutory enquiries.
  
• Assist with the development review and implementation of policies procedures and governance processes.
  
• Work collaboratively with colleagues across the Council to support effective partnership working and organisational objectives.
  
• Promote equality diversity inclusion anti-racist practice and trauma-informed approaches across all areas of work.
  
• Contribute to the monitoring and evaluation of service performance identifying trends risks and opportunities for improvement.
  
• Support the management of digital content and communication activities to ensure information remains accurate accessible and up to date.
  

• Experience working within a governance strategy performance policy or corporate support environment.
  
• Strong understanding of governance frameworks risk management and organisational compliance requirements.
  
• Experience supporting complaints management service improvement or customer feedback processes.
  
• Experience preparing reports briefings and presentations for senior management and stakeholders.
  
• Knowledge of information governance requirements including FOI GDPR and Subject Access Requests.
  
• Excellent written and verbal communication skills with the ability to present complex information clearly.
  
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
  
• Ability to build effective working relationships with a wide range of stakeholders including senior leaders and elected members.
  
• Strong analytical problem-solving and decision-making skills.
  
• Proficiency in Microsoft Office applications and corporate management systems.
  
• Experience working within local government or the public sector.
  
• Knowledge of Children & Education services and related statutory frameworks.
  
• Experience supporting committee management and democratic governance processes.
  
• Experience working with performance management risk management or business continuity frameworks.
  
• Understanding of equality diversity inclusion anti-racist practice and trauma-informed approaches.
  

• Location: Hackney Service Centre London
  
• Working Arrangement: Flexible working arrangements available subject to service requirements
  
• Hours: Full-time (37 hours per week)
  
• Payment: Bi-weekly payments