Strategic Program Manager for Business Transformation Management EMEA Customer Success

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

This role is ideal for someone who wants to learn how a regional business is run enjoys solving complex operational challenges and aspires to grow into a future business operations or leadership role.

What Youll Do

As a Program Manager supporting the Regional Head of Customer Success you will help drive key operational initiatives that improve business performance team effectiveness and customer outcomes across the region.

Key responsibilities include:

• Support and coordinate regional programs focused on customer retention growth process improvement and operational excellence.
• Drive projects from planning to execution ensuring clear milestones progress tracking stakeholder alignment and timely delivery.
• Analyze business performance trends and help identify opportunities for improvement and growth.
• Own and manage communications to the regional teams on behalf of the senior leadership
• Prepare presentations business updates and recommendations to support leadership discussions and decision-making.
• Become knowledgeable in Customer Success operations including renewals forecasting and key business metrics.
• Follow up on critical actions and initiatives to ensure momentum accountability and measurable outcomes.
• Collaborate with teams across Customer Success Sales Finance and Operations to help drive regional priorities.

What You Bring

• University degree in Engineering Business Mathematics Computer Science or a related field.
• Strong analytical skills and the ability to structure complex problems into actionable plans.
• Excellent PowerPoint and Excel skills; experience with AI tools automation or coding is a plus.
• Fluent English communication skills.
• Highly organized detail-oriented and comfortable managing multiple priorities simultaneously.
• Strong sense of ownership and accountability with a focus on delivering results rather than simply completing tasks.
• Ability to build relationships and work effectively with stakeholders across different functions and levels.
• Previous experience in consulting business operations project management or a fast-paced business environment is advantageous.

Who You Are

You are ambitious curious and eager to make an impact. You enjoy solving problems bringing structure to complex situations and turning ideas into action. You take ownership follow through on commitments and are motivated by delivering measurable results. Most importantly you are looking for an opportunity to learn quickly work closely with senior leadership and accelerate your professional growth.

Contract duration: 6 months intention to extend

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455686 Work Area: Administration Expected Travel: 0 - 10% Career Status: Professional Employment Type: Limited Full Time Additional Locations: #LI-Hybrid