Strategic Planning & Portfolio Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What Youll Do

• Lead annual and rolling operational planning cycles including capacity planning resource allocation and workforce planning aligned to travel demand and seasonality.
• Develop and maintain the operations roadmap ensuring visibility of priorities dependencies and milestones across teams (e.g. reservations ticketing service centers supplier operations).
• Establish planning governance cadences (monthly/quarterly business reviews steering committees) and ensure decisions and actions are tracked to closure.
• Manage a portfolio of cross-functional projects (e.g. process re-engineering system implementations new client onboarding into operations automation initiatives) from initiation through to benefits realization.
• Define and enforce consistent project management standards templates and methodologies (e.g. RAID logs charters status reporting stage gates) across the operations team.
• Track project budgets timelines resourcing and risks; escalate issues proactively and drive resolution.
• Facilitate steering committee and governance meetings producing clear executive-ready status reports and dashboards.
• Design and maintain operational performance reporting (SLAs KPIs productivity and quality metrics) to support data-driven decision-making.
• Communicate plans progress risks and outcomes clearly to stakeholders at all levels including senior leadership.

What Were Looking For:

• Bachelors degree in Business Operations Management or a related field (or equivalent experience).
• 5 years of experience in a PMO project/program management or operational planning role ideally within travel travel management aviation hospitality BPO or a similarly service-intensive industry.
• Proven track record managing a portfolio of concurrent operational projects with competing priorities and tight timelines.
• Strong working knowledge of project management methodologies (Waterfall Agile or hybrid) and PMO governance practices.
• Experience with capacity/resource planning in an operations or contact-center-style environment.
• Advanced proficiency in project and planning tools (e.g. MS Project Smartsheet Jira ) and strong Excel/PowerPoint skills.

#AmexGBTJobs

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The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!