Strategic Account Coordinator (SAC)
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Job Summary
Strategic Account Coordinator
Epsom Sales Fixed-Term Contract: 12 Months (Maternity cover) Full-Time
Competitive salary available depending on experience
37.5 hours per week
You will act as a key representative of the Nuffield Health brand serving as a critical liaison between our organisation and high-value corporate clients. This role requires exceptional organisational analytical and relationship management skills to ensure seamless delivery of services and strategic account growth.
You will hold full accountability for the operational and administrative management of a complex portfolio of strategic accounts driving client satisfaction compliance and revenue optimisation while safeguarding the integrity of sensitive data.
Core Responsibilities
Portfolio Management:
Maintain a diverse portfolio of Tier 13 corporate health assessment clients ensuring service excellence and adherence to contractual obligations.Operational Excellence:
Execute end-to-end account administration including data validation database management mail merge campaigns advanced Excel reporting and tracker maintenance. Ensure timely updates to client records following renewals and new business acquisitions (pricing entitlements invoicing and compliance documentation).Revenue Growth:
Proactively identify opportunities to maximize eligibility lists and expand account revenue streams through strategic engagement and data-driven insights.Compliance & Governance:
Uphold GDPR principles and maintain strict confidentiality of all patient and organizational data ensuring compliance with regulatory and internal standards.Cross-Functional Collaboration:
Act as a central point of contact for internal teams (bookings billing invoicing) resolving complex queries and supporting Client Directors with accurate forecasting and performance reporting.Client Engagement:
Deliver high-quality professional communication across all channels. Represent Nuffield Health at client meetings health fairs and strategic events if required.Reporting & Analytics:
Produce and distribute detailed performance reports (weekly monthly and ad hoc) to inform decision-making and demonstrate account value.
Professional Qualifications
Essential:
Minimum of 5 GCSEs including English and Maths.
Educated to A-Level standard or equivalent.
Desirable:
No specific desirable qualifications identified.
Experience
Essential:
A minimum of 2 years experience working in a similar environment.
Experience in an account support role.
Desirable:
No specific desirable experience identified.
Knowledge & Skills
Essential:
Excellent customer service skills.
Strong written and verbal communication skills.
Good interpersonal skills and the ability to produce clear documentation.
Proficiency in Microsoft Word Outlook and Excel.
Desirable:
Ability to learn new applications and processes quickly.
Touch typing skills.
Personal Characteristics
Essential:
High level of interpersonal skills and personal drive.
Enthusiastic and highly motivated.
Strong attention to detail.
Confident communicator.
Positive can do attitude.
Organised and highly professional approach to work.
Flexible and adaptable.
Ability to work on own initiative.
Desirable:
An interest in Health and Wellbeing.
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options.
At Nuffield Health we take care of whats important to you.
If you like what you see why not start your application now We consider applications as we receive them and reserve the right to close adverts early (for example where we have received an unprecedented high volume of applications). So its a good idea to apply right away to ensure youre considered for this role.
Apply today It starts with you.
Required Experience:
IC
About Company
As the UK's largest healthcare charity, Nuffield Health exists to build a healthier nation through our hospitals, fitness & wellbeing clubs, healthcare clinics and workplace wellbeing services.
