Store Manager

JOY IN MOVEMENT

Hi!Were Joy in Movement (J.I.M) the UKs first fully automated infrared fitnessstudio. We run 30-minute low-impact classes in 40 heat set to freshDJ-produced beats designed to help people sculpt stretch strengthen andfeel good in their bodies.

Wevebeen featured in Forbes and Time Out our first studio is buzzing in EcclesallSheffield and were rolling out across the UK. Twice the results half thetime thats the promise. Now were looking for the right person to lead thefloor and the community.

AsStudio Manager you are the heartbeat of your J.I.M. You shape the energymembers feel the moment they walk in the community that keeps them comingback and the systems that keep the studio running smoothly behind the scenes.

Youllwear a lot of hats operations marketing hospitality wellness ambassador andyoull love the variety. You know this role is working when members greet youby name the pipeline is healthy and people walk out feeling better than whenthey walked in.

Thisrole owns four performance areas:

Attract; grow local presence and build the lead pipeline.

Convert; turn Free Pass leads into paying members.

Retain; create consistent fun sticky community.

Operate; uphold studio standards systems and compliance.

Generate qualifiedleads through community outreach local partnerships and social media.

Own your studioslocal social channels (Instagram TikTok Facebook): plan and shoot contentschedule posts and engage daily with your community.

Run localmarketing campaigns and free trial promotions to drive new sign-ups.

Partner with localbusinesses wellness practitioners and influencers to bring J.I.M into thewider community.

Work with the team to keep brand voice consistent while letting your studiospersonality shine.

Track and logevery lead in the CRM.

Move leads throughthe pipeline using the most appropriate channel (age and platform specific).

Pre-call Free Trialmembers the day before their session and send an SMS reminder the morning of.

Conduct post-classfollow-up within 24 hours.

Hit the 60%conversion target within 2.5 weeks of a members first class.

Be the face of thestudio. Acknowledge every member on entry and greet by name as soon as yourefree.

Know members byname and celebrate their milestones (birthdays 100-class transformations).

Monitor weeklycheck-in patterns and proactively reach out to low-frequency members; re-engageanyone training less than twice a week.

Curate occasionalwellness events workshops and guest sessions such as recovery clinicsbreathwork nutrition talks run club book club.

Address memberfeedback and resolve complaints with care in line with J.I.M guidelines.

Run the studioday-to-day: opening closing scheduling cleanliness equipment lighting andsafety standards.

Recruit trainand manage your Studio Assistant. Set the tone and lead by example.

Onboard newmembers with a full orientation.

Manage bookingsmemberships payments and access control via Hapana Core.

Update Hapana Growdaily - log communications and update lead statuses.

Process membershipchanges (upgrades downgrades pauses cancellations) and handle failed paymentretries.

Monitor andtroubleshoot CloudFit Nightlife lighting and access control.

Process memberaccount deletion requests in line with UK GDPR (within 30 days).

Are a naturalcommunity-builder - people warm to you and stick around.

Live and breathewellness in some form (yoga Pilates hot fitness recovery nutrition). Werenot picky just passionate.

Can shoot editand post a great Reel without breaking a sweat (well maybe a little).

Have 2 yearsexperience managing a studio gym retail space hospitality venue or similarcustomer-facing operation.

Are organisedproactive and comfortable owning KPIs - especially client retention.

Love a varied day- front-of-house one minute rotas the next content after that.

Are full ofenergy warm and bring real joy to your work (its in the name).

Salary: 30000 to 34000 per year depending on experience.

Hours: Full-time 40 hours/week including evenings andweekends.

Location: Studio location J.I.M Lady Bay Nottingham.

Holiday: 28 days including bank holidays.

Unlimited freeclasses for you.

Brand-new infraredstudio kit and a beautiful space to work in.

Real career growth- were scaling fast and we promote from within.

A team thatactually likes each other and a brand were proud of.

Sendus a CV and a short note (or a 60-second video and a reel that youve edited)telling us why youd be brilliant at this. Bonus points if you tell us about a communityyouve built or a moment you turned a member into a regular.

Email:

Subjectline: Studio Manager Your Name