Store Manager

Purpose of the role: 

• To be responsible for the efficient running and operations of the store 
• To Develop and grow the ready-to-wear & made-to-measure areas of the business. 
• To Market & network Gieves & Hawkes locally & regionally 
• To lead develop and manage an outstanding team who consistently deliver an exceptional customer experience. 
• To achieve and exceed set financial targets and KPIs 
• To always be an ambassador of the brand and key corporate values 

Key role Accountabilities: 

Financial Targets 

• To achieve set financial targets on a daily/weekly/monthly/quarterly and annual basis 
• To liaise with and update the Reginal Manager regarding all financial targets and weekly reports relating to the department. 
• To ensure that the sales team are updated daily with progress on the weekly monthly and year to date performance and tasked accordingly 

KPI Management 

•  Daily weekly monthly and Annual KPI management including but not limited to conversion rates ATV UPT and CRM Data Capture all for both the store and the individual members of the team. 

Customer Service 

• To always deliver an outstanding customer experience 
• To always maintain excellent levels of customer service within the store 
• Engage with customers making purchases to establish their present and future requirements. 
• To monitor and deliver outstanding after sales service 
• To ensure a well-trained well-groomed enthusiastic sales team are always on hand to meet greet and host their customers 

Visual Merchandising 

• To ensure the store delivers an outstanding customer experience the highest standards of housekeeping and visual merchandising standards must be maintained. 
• Stock Management and Security 
• To ensure that the store has correct stock levels always and that replenishment orders are placed in liaison with the merchandise and planning team. 
• To monitor and act upon all stock and takings discrepancies immediately in liaison with the Stock Control Dept and Merchandise and Planning Dept 
• To ensure that weekly and seasonal deliveries goods in and out and negative stock procedures are undertaken as per the set G&H guidelines 

Team Management 

• To effectively manage staff in close liaison with the Human Resources dept. With reference to recruitments induction training disciplinary matters appraisals and payroll. To ensure that correct staffing levels are always maintained 
• To ensure everyone in the team receive thorough product knowledge training throughout the year 
• To hold daily meetings to ensure the team is updated and to receive feedback on all relevant store matters 
• To ensure that all staff are well always presented and portray an appropriate brand and company image 
• To maintain close communication with the companys HR manager and HR Dept 
• To have a good awareness and understanding of the companys disciplinary procedures as stated in the company handbook 
• To motivate the team through encouragement setting of individual objectives and accountabilities giving reinforcement and feedback to enhance the teams development and performance 

Health and Safety 

• To ensure that the store complies with the companys H&S policy. 

Marketing 

• Achievement of CRM Data capture targets against sales placed through the till 
• Work with the Regional Manager/Marketing Manager to plan localised events and to ensure invitation lists are accurate and relevant customers are invited

Qualifications :

Requirements

• Minimum of 3/5 years experience in luxury retail ideally menswear at an Assistant Manager or Store Manager level
• Passion for driving new business & networking with business/individuals 
• Clear concise polite communication essential
• Expert in people management & improving team performance  
• Passionate about of all things tailoring with a desire to increase this knowledge.
• Proficient in English both verbal and written.
• Able to work under pressure managing multiple scenarios at any given time finding solutions
• Immaculately presented
• Punctual flexible and able to adapt to the needs of the business at short notice

Additional Information :

Gieves & Hawkes/Fraser Group Benefits: 

• 25 days holiday plus bank holidays 
• Fearless 1200 
• Stakeholder Pension Scheme 
• 60% discount in our full price G&H stores & 
• 20% discount other Fraser Group stores 
• Managers Bonus scheme 

Remote Work :

No

Employment Type :

Full-time