Stategic Customer & Engagement Specialist
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Job Summary
Contract Type: Permanent
Location: Alderley Park
Working Style: 50/50 hybrid
To help us manage applications effectively we reserve the right to close this vacancy early once we have received a high number of applications or identified enough suitable candidates for the next stage of the process. We encourgage you to apply as early as you can.
This is an exciting opportunity to join Royal London as a Customer Operations and Engagement Specialist within the Operations Transformation & Performance team.
Combining performance reporting leadershipsupportand colleague engagement you will work closely with Customer Operations leaders and help colleagues feel informedconnectedand able to contribute to shared goals.
You will coordinate reporting leadershipactionsand engagement activity helping to improve operational performance and the colleague experience.
About the role
- Coordinate reporting across operational KPIs service performance risksbenefitsand business priorities.
- Produce clear packs updates and materials for leadership meetings performanceforumsand governance activity.
- Coordinate actionsprioritiesand decision-making support for the Customer Operations Leadership Team.
- Plan and deliver colleague events workshops listeningsessionsand communications.
- Work with Customer Operations InternalCommunicationsand the People Team to turn colleague feedback into meaningful actions.
- Track actions risksdeadlinesand benefitsidentifyingopportunities to improve reporting and ways of working.
About you
- Strong planningorganisationand coordination skills with the ability to manage competing priorities in a fast-paced environment.
- Experience supporting colleague engagement communications eventsgovernanceor business planning.
- Ability to analyse information and data and translate it into clear meaningful updates.
- Strong PowerPoint skills with experience producing professional materials for senior stakeholders.
- Excellent communication and relationship-building skills with confidence working across different organisational levels.
- Proactiveadaptableand curious with an interest in improving customer and colleague experiences. Power BITableauor operational reporting experience would be beneficial.
If you feel youd be a great fit for Royal London but dont meet every requirement wed still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn we encourage you to apply!
About Royal London
Werethe UKs largest mutual lifepensionsand investment company offering protection long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive responsibleenjoyableand fulfilling. This is underpinned by our Spirit of Royal London values; Empowered Trustworthy Collaborate Achieve.
Wevealways been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits.
Inclusion diversity and belonging
Werean Inclusive employer. We celebrate and valuedifferent backgroundsand cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.
Required Experience:
IC
About Company
From Pensions to Retirement, Savings, Investments and Life Insurance, Royal London has been helping people plan for life’s financial milestones since 1861.
