Staff User Researcher Mitigation Platform

Were looking for a Staff Researcher to join the Mitigation Platform team in London and help advance Wises mission to build an open fair financial system for everyone everywhere.

At Wise our mission is clear: money without borders. We build for people and businesses living global lives and we are entering an exciting stage of that journey. As Wise scales the systems we build internally need to scale with us.

The Mitigation Platform team is building the foundational platform that teams across Wise will use to design launch and improve mitigation experiences. This role will ensure that platform is grounded in real team needs adaptable across regions and capable of enabling faster more consistent higher-quality work across Wise.
 

Your mission:

Were looking for a Staff Researcher to join our Mitigation Platform Squad. Youll help build the foundational platform that teams across Wise use to design launch and improve mitigation experiences at scale.

Youll be working with cross-functional partners and dig into the needs and behaviours of internal teams and agents to uncover whats truly common across mitigation workflows what needs to stay team-specific and where platform-level solutions can create the most leverage.

For this role in particular the emphasis will be on shaping broader platform questions: how teams should escalate cases across departments how much flexibility the platform should offer what a strong default handling experience looks like how AI and LLM-powered solutions should fit into agent workflows and where Wise can cut duplicated effort across teams.

This is a Staff-level role for someone who thrives in ambiguity and sets research direction rather than waits for it youll define the questions worth answering in a vast problem space choose the right methods to answer them and translate what you learn about complex operational systems into product strategy the platform team can act on. Youll connect fragmented knowledge across teams into a coherent picture no single team can see and use it to influence decisions well beyond your immediate squad.

Youll also join a thriving community of 20 researchers in London. While embedded in teams and squads across the company they come together regularly to learn from and support one another.

As a Staff Researcher youll contribute by:

• Setting priorities and research direction - proactively prioritise your work understanding how the work connects to squad and business goals.

• Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative and generative research and raise the bar for quality and rigour when non-researchers on your squad take it on themselves.

• Articulating now next and future - balance the long-term platform vision with what the team needs to learn next quarter formulating and adapting research plans as the space takes shape.

• Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future.

• Influencing senior leaders - skilfully negotiate with teams squads and senior leaders across the organisation to drive user-centred decision making.

• Leading with guts - set ambitious goals and hold yourself to them while championing quality our users and a human-centered approach to product development

• Bringing judgment to AI - leverage AI to accelerate research delivery where it genuinely helps and bring that same judgment to the product itself: shaping how AI and LLM-powered workflows should serve agents

A bit about you

Research excellence:

• Strong judgment and systems thinking: matching research approach to the level of ambiguity from greenfield generative exploration to focused evaluative studies and seeing patterns across teams that others miss.

• Skilled at building decision confidence through well-designed studies and clear evidence delivered in bite-sized insights teams can act on immediately.

• Proven track record of scaling research influence across teams and senior stakeholders.

• Experienced with mixed-method research and thoughtful about where AI tools accelerate the work.

• Top-notch storytelling: youre able to connect complex operational work to real customer impact.

• You work with urgency by pushing projects forward and quality up rather than perfecting reports

Strategic impact:

• Able to articulate research strategy define what success looks like and positively influence squad and team focus.

• Comfortable establishing and tracking metrics that show whether the platform (and the research behind it) is actually working.

• Deep understanding of how research ladders up to team squad and business goals with a track record of proactively spotting opportunities rather than waiting to be asked.

• Skilled at influencing outcomes among senior stakeholders with strong opinions negotiating well while keeping relationships positive.

• A track record of mentoring non-researchers to run quality research and raising the quality bar as they do.

As a heads up this role probably isnt for you if:

• Your experience is primarily market research and/or academia

• You dont have demonstrable experience leading UX research within the tech/product industry

• You havent mentored or coached others in research before

• You prefer working at arms length this role is embedded in a squads day-to-day not consulting from the sidelines

• Youre not comfortable navigating ambiguity across multiple product areas in a fast-paced environment

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time