Staff Content Designer Business Account Experience

How can we help more customers to start successfully using their business accounts 

How can we take them from using Wise for one thing to using Wise for everything

How can we help them to find exactly what they need right when they need it

These are just a few of the challenges youll get to work on as a Staff Content Designer in our Business Account Experience team.
 

Youll contribute by:

• Collaborating with product designers analysts product managers and engineers to identify impactful ways to improve the business account for customers

• Identifying opportunities to drive awareness and adoption of key account features

• Exploring how AI and other emerging technologies can support business customers to get set up and make the most of their accounts

• Influencing your team increasing customer-centeredness and improving content quality

• Getting to know our customers building empathy and a deep understanding of their needs 
   

This role will give you the opportunity to:

• Own content projects from end-to-end 

• Shape the experience of using the Wise business account

• Deliver impact and ship work youre proud of

• Elevate content quality defining what good looks like in your team and squad then helping deliver it

• Be part of a positive change in the world were fixing a broken greedy system and putting people and businesses in control of their money

About you

• Youre a Senior level Content Designer with experience of shipping high-quality impactful consumer products. 

• Youre looking for an opportunity to influence a teams direction and shape the role that content plays.

• You have an eye for quality and youve got a portfolio that shows a range of content design experience from information architecture to delightful UX copy. 

• Youre influential take initiative and are able to work with others in a culture that values autonomy and empowerment.

• Youre comfortable navigating complexity and ambiguity and can successfully collaborate in this environment.

• Youre a trusted partner building effective relationships with your peers across the business.

• Youre highly empathetic both to customers and the people you work with.

Heads up this probably isnt for you if 

• Your experience is mostly in marketing content advertising copywriting journalism or social media and you have no hands-on experience of content design or working in UX.

• Youre not comfortable navigating complexity and working in a fast-paced environment.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time