Sr Program lead, DSP Payments

Want to build something that actually moves the needle at Amazon scale The Last Mile DSP Payments team is looking for a Sr Program lead who doesnt just want a seat at the table but wants to roll up their sleeves and rebuild the table itself.

We move more than 1B a year across 9 countries 2000 legal entities and 37000 service rate combinations today a lot of that runs on semi-automated workflows Excel files and cross-functional muscle memory. Thats exactly the opportunity: if youre the kind of person who sees a messy high-stakes process and immediately starts sketching the fix this is your playground. Youll be hands-on from day one with real ownership over how hundreds of Delivery Service Partners get paid across Europe.

This isnt a role for someone who wants a fully paved roadmap. Its for someone who wants to build the road.

Key job responsibilities
What Youll Do
Own and drive payment process improvement initiatives across EU manual and semi-automated workstreams fleet fuel incentives and beyond
Strengthen and build new financial controls and audit trails find the gaps before they become problems
Build Excel-based tools models and dashboards (pivot tables Power Query macros VBA) that replace manual grind with scalable systems
Chase down payment discrepancies across EU countries trace the data find the root cause fix it and make sure it doesnt come back
Turn messy operational reality into clean structured requirements that fuel automation with Last Mile Payments Tech
Help shape and execute the DSP payment automation roadmap working shoulder-to-shoulder with Finance Tax Fleet Pricing and Tech

A day in the life
- Youre an Excel power user pivot tables Power Query and macro/VBA automation are second nature (well put this to the test)
- You bring order to chaos structured thinking that turns ambiguity into a clear plan fast
- You communicate with energy and clarity across functions across geographies up to leadership and down to the front line
- You learn fast and dont wait to be told twice complex payment logic regulatory nuance and cross-functional dependencies are puzzles you enjoy solving
- Youre up for travel getting in the room with EU regional ops teams on-site is part of how you get things done
- You thrive under pressure peak periods with serious financial stakes dont rattle you they energize you

**Bonus points for:** AI skills SQL BI tools (QuickSight Tableau) experience with offshore teams or a second European language

- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelors degree in business engineering operations supply chain transportation logistics
- Experience implementing repeatable processes and driving automation or standardization
- Experience in defining and implementing process improvement initiatives using data and metrics

- Experience in driving end to end delivery and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- AI skills SQL BI tools (QuickSight Tableau) experience with offshore teams

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