Sr Platform Solutions Specialst

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Job Description:

The Sr Platform Solutions Specialist will serve as a subject matter expert (SME) within the Strategic Platform Vendor group driving key solution areas such as renewals management within strategic vendor conversations on Xvantage. This role owns deep end-to-end knowledge of how platform workflowsoperate defines what is needed from vendors to make each solution successful and articulates the value Ingram Micro brings to the business by adopting these solutions. Working closely with Platform Operations Managers vendors and cross-functional teams this expert ensures solution areas are well understood well represented and continuously improved as the platform and business evolve. The Platform Expert Solutions supports alignment across GVE Regions and Countries on the Xvantage strategy by bringing solution-area depth to the top 12 strategic vendors in focus grounding vendor conversations requirements and roadmaps in real end-to-end workflowexpertise.

Your role:

Solution Area Leadership

• Drive key solution areas such asrenewalsmanagement within strategic vendor conversations and engagement plans.

• Align platform solution priorities to the top 12 strategic vendors and their evolving go-to-market strategies.

• Partner with Platform Operations Managers to embed solutionexpertiseinto vendor roadmaps reviews and QBRs.

Subject Matter Expertise

• Serve as the SME on how platform workflowsoperateend-to-end across the vendor Ingram Micro and customer experience.

• Assess the current experience within each solution area and help define the target state as the business evolves.

• Stay current on platform capabilities feature releases and industry best practices within assigned solution areas.

Vendor Requirements Definition

• Partner to define what is needed from the vendor for each platform solution to besuccessful andcommunicate those needs clearly in vendor conversations.

• Contribute solution-areaexpertiseto business requirements and BRDs for platform features and Navigator functionality requests.

• Identifygaps dependencies and opportunities for automation within solution workflows.

Value Articulation & Adoption

• Articulate the value Ingram Micro brings to the business by adopting each platform solution for both internal stakeholders and vendors.

• Support onboarding and adoption of available functionality in collaboration with the GPB Success Team.

• Contribute to KPIs reporting and executive materials that demonstrate solution-area progress and business impact.

What you bring to the role:

Experience & Education

• Bachelors degree (or equivalent combination of education and experience)required.

• 3 years of functional experience including a minimum of 1 year ina directly relatedrole such as solutions consulting renewals or subscription management platform enablement or business analysis.

• Demonstratedtrack recordof serving as a subject matter expert on complex workflows solutions or platform capabilities.

• Preferred: Active project or program management certification such as PMP CAPM PMI-ACP or equivalent.

Skills & Competencies

• Platform & Business Acumen: Ability to quickly develop deep familiarity with Xvantage and the broader Ingram Micro ecosystem; comfortoperatingat the intersection of technology and business.

• Solution Expertise: Deep understanding of solution areas such asrenewalsmanagement including end-to-end workflow knowledge from vendor through to customer.

• Analytical Thinking: Ability to break down complex workflowsidentifygaps and dependencies and define clear requirements for success.

• Value Storytelling: Skilled at articulating business value and building compelling cases for solution adoption with audiences ranging from working teams to executives and vendors.

• Stakeholder Influence: Able to build consensus and drive alignment across vendors Platform Operations Managers and cross-functional teams without direct authority.

• Communication & Presentation: Polished written and verbal communicator; comfortable presenting complex workflows and solution concepts clearly to diverse audiences.

• Attention to Detail:High standardsfor accuracy consistency andquality inrequirements documentation and communications.

• Tooling Proficiency: Strong command of Microsoft 365 (Outlook Word Excel PowerPoint Teams SharePoint); experience with Jira Confluence and Power Apps preferred.

Typically the level of experience and educationrequiredtodemonstratethese key elements of knowledge/skills/experiences are:

REQUIREMENTS:

• Generalproficiencywith various tools systems and proceduresrequiredtoaccomplishthe job.

• A four-year college degree (oradditionalexperience in a related field) and 3 years functional experience including a minimum 1-year position specific experience.

• Preferred: Completed project or program management certificationincluding:Certified Project Manager (IAPM) CertifiedAssociate in Project Management(CAPM) Project Management Professional (PMP) Agile Certified Practitioner (PMI-ACP) or other equivalents.