Sr. Manager Trust Strategy & Ops

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Senior Manager Trust Strategy & Operations - New Platforms

About the team and the role:
At eBay trust is the foundation of every interaction between buyers and sellers. As we expand through new commerce experiences acquisitions and strategic investments our Trust team plays a critical role in ensuring safe consistent and trusted experiences across our growing ecosystem.

As Senior Manager Trust Strategy & Operations New Platforms you will own the strategy and execution of initiatives that extend eBays trust capabilities to new businesses platforms and subsidiaries. You will assess trust readiness scale existing capabilities and develop strategies that support business growth while strengthening marketplace integrity.

What you will accomplish:

• Shape trust strategy for new platforms: Lead trust readiness assessments for acquisitions subsidiaries and critical initiatives identifying risks capability gaps and priorities to support successful integration.
• Scale shared trust capabilities: Develop long-term strategies and roadmaps that extend existing trust solutions across eBays businesses reduce duplicated investment and support sustainable growth.
• Drive strategic investment decisions: Find opportunities to strengthen trust capabilities develop business cases and partner with Trust leadership to prioritize investments based on business needs and impact.
• Deliver high-impact programs: Lead multiple initiatives from planning through execution establishing clear objectives success metrics and accountability to achieve measurable business outcomes.
• Build cross-functional partnerships: Collaborate with business leaders and teams across Trust Risk Compliance Product Engineering and Legal to align priorities gain support and drive adoption.
• Improve operational effectiveness: Establish operating models governance structures and decision-making processes that simplify complex initiatives remove barriers and accelerate delivery.
• Lead and develop a team: Build and mentor a team of strategy and program leaders supporting their development while fostering collaboration ownership and effective execution.

What you will bring:

• Relevant experience: 7 years of experience in eCommerce Trust and Safety Strategy & Operations Management Consulting or related fields including increasing leadership responsibilities.
• Critical thinking and execution: Experience developing long-term strategies assessing priorities and trade-offs and translating complex business challenges into actionable plans and outcomes.
• Cross-functional leadership: Demonstrated ability building effective relationships influence decisions and align partners across different teams businesses and organizational levels.
• Platform and business strategy: Experience finding opportunities to reuse and scale capabilities across multiple products or businesses while balancing investment and business priorities.
• Program leadership: Ability to manage multiple complex initiatives establish clear ownership and success measures and deliver results in fast-paced evolving environments.
• Communication and partner engagement: Strong written and verbal communication skills with the ability to present recommendations build consensus and influence senior leaders without direct authority.
• Marketplace and customer understanding: Knowledge of trust and safety marketplace dynamics and the importance of balancing customer experience risk management and business growth.

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Additional Details

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