Sr. Customer Experience Specialist

At PitchBook a Morningstar company we are always looking forward. We continue to innovate evolve and invest in ourselves to bring out the best in everyone. Were deeply collaborative and thrive on the excitement energy and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means theres going to be some ambiguity along the way but we excel when we challenge ourselves. Were willing to take risks fail fast and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done PitchBook is the place for you.

About the Role:

The Marketing team at PitchBook is critical to fueling the companys growth by utilizing a variety of strategies to support our Sales and Customer Success departments grow and retain our client base. The Marketing department is responsible for all demand generation efforts by executing engaging campaigns creating effective product marketing strategies and attending client and trade-show events. The Marketing team is also responsible for promoting the PitchBook brand.

PitchBooks Sr. Customer Experience Specialist plays a key role in executing impactful experiences and programs that support our growing Customer Success team. This position focuses on supporting client events globally and a targeted gifting strategy to enhance client relationships and strengthen our brand presence. This role requires strong organizational and communication skills so we are looking for a candidate eager to experiment explore new tactics and continually improve our ability to connect with our customers.

This role thrives in fast-paced ambiguous environment while offering support over an aggressive roadmap of marketing opportunities. The ability to work effectively across various internal and external teams including Sales Customer Success and Creative is critical to support a cohesive approach to our events and gifting strategy.

Primary Job Responsibilities:

• Support the execution of a global client event strategy designed to support in-person interactions for our Sales and Customer Success teams
• Support (and manage when necessary) end-to-end event planning process including venue and catering requirements signage shipping swag and event documentation as needed
• Coordinate on-site event needs printing giveaways signage
• Oversee and maintain our client gifting platform Sendoso including campaign and inventory management as well as support for Sales and Customer Success
• Support the Company Store as necessary
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelors degree
• 3 years of relevant professional experience in marketing and events management
• A true team player with the ability to work productively across diverse teams in rapidly changing conditions. Partnership and collaboration are a fundamental requirement
• Relentlessly high standards with the ability to simultaneously manage multiple projects and priorities. Detail oriented and deadline driven
• Ability to travel 1-3 times per year
• Excellent written and oral communication skills
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook Word and Excel with the ability to pick up new systems and software easily. Experience with automation software and project planning tools are preferred
• Must be authorized to work in the United Kingdom without the need for visa sponsorship now or in the future

Benefits at PitchBook:

Physical Health

• Private medical insurance
• Dental scheme
• Additional medical wellness incentives
• Life cover

Emotional Health

• Paid sabbatical program after four years
• Paid parental leave
• Education subsidies
• Robust training programs on industry and soft skills
• Minimum 25 days annual leave and volunteer days

Social Health

• Employee resource groups
• Company-wide events
• Employee referral bonus program
• Quarterly team building events

Financial Health

• 10% Pension contribution
• Income protection
• Shared ownership employee stock program
• Transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity strengthens our connections and drives the innovation that sets us apart. Our culture is built on spontaneous momentsthose hallway conversations whiteboard brainstorms and shared celebrations in each of our global officesthat simply cant be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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