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Sr Consultant SIAM Lead (Service Integration & Management Lead) UK
Job Location:
Monthly Salary:
Posted:
10 June 2026 (30+ days ago)
Posted:
Application Deadline:
7 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role: Senior Consultant
Technology: SIAM Lead (Service Integration & Management Lead)
Location: Leeds/ Warwick UK
Role Overview
The SIAM Lead is responsible for designing implementing and governing the Service Integration and Management (SIAM) framework across multiple vendors and service providers. The role ensures seamless service delivery operational excellence and alignment with business objectives through effective integration governance and performance management.
Key Responsibilities
1. SIAM Strategy & Governance
Technical & Functional Skills
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at
All aspects of the hiring process and employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Technology: SIAM Lead (Service Integration & Management Lead)
Location: Leeds/ Warwick UK
Role Overview
The SIAM Lead is responsible for designing implementing and governing the Service Integration and Management (SIAM) framework across multiple vendors and service providers. The role ensures seamless service delivery operational excellence and alignment with business objectives through effective integration governance and performance management.
Key Responsibilities
1. SIAM Strategy & Governance
- Define and implement the SIAM operating model governance framework and processes.
- Establish end-to-end service accountability across multiple vendors and internal teams.
- Develop policies standards and procedures aligned with ITIL / ITSM best practices.
- Drive continuous improvement initiatives for service integration efficiency.
- Manage relationships with multiple service providers and vendors.
- Define and enforce SLAs OLAs KPIs and governance structures.
- Ensure vendor performance aligns with contractual obligations and business expectations.
- Lead service reviews vendor scorecards and escalation management.
- Ensure seamless coordination across infrastructure applications cloud and security services.
- Own end-to-end service delivery and incident/problem resolution.
- Drive integrated service management processes such as Incident Change Problem and Release Management.
- Ensure cross-functional collaboration across teams.
- Monitor service performance and ensure adherence to agreed SLAs.
- Drive automation service optimization and cost efficiencies.
- Lead root cause analysis and service improvement plans (SIP).
- Implement reporting frameworks and dashboards for stakeholders.
- Act as the primary point of contact for senior stakeholders and business units.
- Communicate service performance risks and initiatives effectively.
- Align IT services with business priorities and transformation goals.
- Facilitate governance forums and leadership discussions.
- Ensure compliance with organizational policies regulatory standards and audit requirements.
- Identify risks in multi-vendor environments and implement mitigation strategies.
- Work closely with security and compliance teams to maintain data integrity and protection.
Technical & Functional Skills
- Strong expertise in SIAM framework and multi-vendor environments
- Deep knowledge of ITIL (v3/v4) processes
- Experience with ITSM tools (ServiceNow BMC Remedy etc.)
- Exposure to Cloud (AWS Azure GCP) environments
- Knowledge of DevOps Agile and automation practices
- Strong leadership team management and conflict resolution skills
- Excellent stakeholder and vendor management capabilities
- Strategic thinking and problem-solving mindset
- Strong communication and presentation skills
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at
All aspects of the hiring process and employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
