Spa & Leisure Receptionist to join our team here at Salus Spa Aldwark Manor Estate

Job title:Spa & Leisure Receptionist

Position reports to: Assistant Spa & Leisure Manager and Head of Spa & Leisure

Located: Aldwark Manor Estate Aldwark Nr. Alne York YO611UF

Hours of Work:

Salary: 12.80 per hour for over 21s

Benefits:

Apprenticeship and other development opportunities.

Share of gratuities.

Hospitality Rewards platform.

Employee Assistance Program.

Free meals on duty.

Refer a friend bonus.

Free golf for yourself and discounted for friends and family.

Uniform provided.

Additional Days holiday after 3 years of service.

Food and Beverage Discount when dining at our Hotel of 20%

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.

In recent years the hotel has undergone significant investment and renovation transforming the bedrooms restaurant residents lounge sports bar and all public areas to deliver a refined and contemporary guest experience.

December marked the completion and opening of the new Salus Spa facilities further enhancing the estates luxury leisure offering. The next phase of development will see the addition of new bedrooms expanded event spaces and additional treatment rooms all scheduled to open later this year.

Our Mission statement is

At Aldwark Manor Estate our mission is simple yet powerful:

Never be ordinary in our product quality or people

with the ambition of being Always Aldwark in exceeding our guests and team members expectations.

Main purpose of the role:

To ensure that the Spa & Leisure is kept highest standards of hygiene cleanliness and tidiness.

Main duties include:

• To ensure that all Residents and Leisure guests always receive a high level of customer service from pre arrival until they depart.
• Daily assisting thewith spa reception with guest meet and greet spa orientation spa & leisure guests check in and out taking payment alongside internal customer enquiries on service and bookings.
• To ensure the highest standards of hygiene cleanliness and tidiness in the Leisure area.
• To adhere to the opening and closing procedures of the department.
• Assist in the cleaning of the department and light maintenance of the equipment.
• To always maintain personal hygiene standards.
• Assist in the monitoring and control of the pool in relation to standards given in the maintenance manual
• Be able to carry out both pool and spa tests and take corrective action where necessary
• Provide refreshments to day spa hotel and Leisure guests within the Spa.
• Maintaining an adequate provision of towels robes and slippers throughout the day for all day spa guests and Hotel residents.
• Regular changing rooms checks for cleanliness and making sure the used towel drops are regularly emptied and used laundry taken to the in-house laundry.

Pools side checks checking for cleanliness and all equipment is running correctly