Solutions Engineer
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Job Summary
About
Since launching in 2021 weve helped over 1500 companies including Netflix Airbnb and Block run more than 500000 incidents. Every month tens of thousands of responders across Engineering Product and Support use to restore services faster stay aligned under pressure and focus on building what matters.
Were a fast-growing highly ambitious team that cares deeply about our customers product quality and making it magic. Weve raised $100M from Index Ventures Insight Partners and Point Nine alongside founders and executives from world-class technology companies.
The Team
Our Solutions Engineering team is the bridge between our innovative product and our customers unique needs. As technical experts with a deep understanding of platform they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution.
This dynamic team excels at translating complex technical concepts into tangible business value guiding prospects through detailed product evaluations and crafting tailored solutions. Whether theyre leading proof of concepts addressing intricate integration questions or providing critical market feedback to shape our product roadmap our Solutions Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.
What youll be doing:
Partner with the sales team to offer technical expertise build customer trust to discover their business and technical challenges then design customized solutions that address them leveraging .
Build and maintain deep product knowledge while staying current with industry trends in incident management DevOps and SRE practices.
Identify gaps and improvements in the current sales process to speed up sales cycles develop collateral to help scale your knowledge and expertise across the GTM function.
Collaborate with our Product and Engineering teams to gather valuable customer feedback helping shape our product roadmap and ensure customer success.
Being a founding member of our SE team youll shape and develop the function by improving processes and creating sales enablement materials to drive team success.
What experience you need to be successful:
Proven track record in a similar role with experience in a technical pre-sales or solutions engineering role preferably in B2B SaaS.
Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology but also incident management and our customers and personas.
Excellent communication and relationship-building skills with experience explaining complex topics in a clear manner and presenting technical solutions to both technical and non-technical audiences.
Demonstrated passion for continuous learning and professional development with a track record of seeking out new challenges and embracing feedback to improve performance
Ingenious and proactive youre always looking for ways to stand out with customers while in a fast-paced ambiguous start-up environment where you need to operate with autonomy.
Supporting you
We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
Competitive annual leave. Showing up at your best requires switching off and we make sure you have time to do that.
First Friday of every month off. Yes seriously.
Enhanced pension. We put real money in because future-you deserves better than an afterthought.
Meaningful equity. Were rapidly scaling and everyone who helps shape the outcome should share in it.
Unlimited AI spend. For everyone not just engineers. Were all-in on AI across the company and we expect you to be too.
Generous parental leave. The early days with a new baby matter more than anything were doing here and we want you to be present for them.
Two budgets that have your back. 1000 to invest in your setup 500 a year to invest in yourself.
Required Experience:
IC
About Company
From the first alert to the final follow-up, incident.io integrates on-call, incident response, and status pages into one powerful incident management platform.
