Solutions Engineer Level 1 London

Solutions Engineers (SEs) at TransPerfect are passionate about product development client requests for enhancements and the resolution of production issues. We expect our SEs to be AI-literate and to actively use AI tools in their day-to-day workflow to work faster smarter and with higher quality.

DESCRIPTION

Work with Client Service Representative and Solutions Engineer to resolve Trial Interactive Operations Escalations

Assist with data migration with pre-defined utilities and processes

Assist with PDC and IQ test scripts preparation and the execution

Build and Execute QA scripts for migration and other special projects

Write technical documentation about special projects and the new processes

Execute database scripts for enhancements to the reporting system

Assist Solutions Engineers in production server maintenance and new version deployments for applications

Assist Solutions Engineers in building large scale high availability systems for Enterprise Life Sciences Clients

Create custom eLearning videos internally and for clients on the eTMF and SSU modules

Use AI tools (e.g. Claude ChatGPT GitHub Copilot Cursor) in day-to-day work to accelerate scripting troubleshooting QA data analysis and documentation

Use AI-assisted development to build rapid prototypes and proof-of-concepts for client enhancement requests and internal process improvements

Critically review and validate all AI-generated output (code scripts test cases documentation) for accuracy security and compliance before use

Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

General knowledge of web application development SOA and how web services work

General knowledge of and course-work experience in the field

Detail oriented with strong problem-solving skills

Superior written and spoken communication skills in English

Proficiency in Microsoft Office (Word Excel Outlook) shell scripts

Experience with Adobe applications including Acrobat Professional Reader and Distiller

Proficient with Windows Operating systems XP and higher

Working knowledge of AI and generative AI concepts including large language models (LLMs) prompt engineering and the capabilities and limitations of AI tools

Hands-on experience using AI tools (e.g. Claude ChatGPT GitHub Copilot Cursor) to improve personal productivity and quality of work

Awareness of responsible AI use including data privacy confidentiality and validation of AI output in a regulated (GxP) environment

Strong work ethic

Minimum Bachelors Degree from a 4-year college or equivalent

DESIRED SKILLS AND EXPERIENCE

Willingness to learn eClinical solutions

General understanding of HTTP REST JSON IIS 6 Web Services and Web application development

General understanding of MSSQL TSQL XML and C#

Scripting experience in shell scripts and Python

Experience building prototypes or proof-of-concept applications using AI-assisted development tools (e.g. Cursor Claude Code GitHub Copilot)

Familiarity with integrating AI/LLM APIs (e.g. Anthropic OpenAI AWS Bedrock) into applications automations or workflows

Curiosity and drive to keep up with emerging AI tools and share best practices with the team

Able to multitask in a fast-paced environment

Work well with people from a variety of different backgrounds and cultures

Build relationships with clients and co-workers

Can work independently and as part of a team

Take active measures to solve problems and commit to a high level of service