Solutions Consultant
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Job Summary
As our Solutions Consultant your number one priority is helping customers unlock brand health insights they cant surface in the dashboard alone while owning commercial outcomes across onboarding renewals and pre-sales conversations.
Why this role exists
At Tracksuit Solutions Consultants turn brand data into brand stories. Youll support our growing UK Solutions team working alongside Max to make sure customers get real actionable insight from their Tracksuit data wherever the dashboard alone cant get them there.
Youll be a trusted analytical and commercial partner across Sales Customer Success and Product helping brands see what their data is really telling them. As we continue to scale in the UK this role is central to how customers experience the depth of what Tracksuit can offer.
- Own brand tracker & insight delivery: Lead brand tracker development and survey consultation cross-functionally between customers Sales and Customer Success
- Uncover the story in the data: Analyse customer and category data to surface actionable brand performance insights and translate them into clear compelling narratives
- Maintain the standard: Keep insight delivery accurate and consistent with Tracksuits data integrity and storytelling standards
- Support commercial conversations: Bring analytical and commercial context to onboarding quarterly reviews and renewals
- Add insight value pre-sales: Support scoping and survey design conversations where your expertise adds real commercial weight
- Navigate complexity: Handle methodological questions and disputes on complex accounts with guidance from senior team members
- Shape the product: Propose new ways of cutting data that could live in the Tracksuit dashboard working directly with Product to develop these improvements
- Build scalable solutions: Collaborate with colleagues on repeatable approaches and enablement for other teams
- Bring local context to a global picture: Contribute UK market and category knowledge to global insight frameworks
- Represent Tracksuit externally: Promote Tracksuit at industry events and through networks (e.g. Market Research Society Aura Awards MADFest)
- 4 years experience in insights analytics brand tracking or market research (agency or client-side)
- Working knowledge of brand tracking methodology and metrics
- Solid grounding in quantitative research survey design sampling statistical interpretation
- Strong written and verbal communication with the ability to make data commercially compelling to non-research audiences
- Confidence collaborating cross-functionally with Sales Customer Success Product and Marketing
- A kind smart and genuine human with a growth mindset
- SaaS experience familiarity with subscription/dashboard-based delivery and how product engagement drives retention and expansion
- FMCG research experience
- Exposure to pre-sales (advanced discovery demo facilitation solution scoping and architecting)
- Mentoring and coaching experience
- Consistently high-quality well-turned-around tracker builds and survey consultations for customers
- Insight outputs that visibly shape onboarding QBR and renewal conversations reflected in Sales/CS feedback
- Meaningful contribution to pre-sales scoping and win outcomes on supported deals
- Strong growing use of Tracksuits AI tooling across insight and analysis work
Why join us at Tracksuit
As one of Australasias fastest growing startups weve hand-picked a world-class team of kind ambitious generous and smart humans. But dont take our word for it!
Youll be joining the:
Mumbrella Marketing Company of the Year 2022
HRD Employer of Choice <200 Staff 2024
NZ Hi Tech Awards Emerging Company of the Year 2024
AFR Best Place to Work Media and Marketing (4th place) 2024
At just over 4 years old were incredibly grateful and excited to be working with over 1000 epic brands across the UK USA Canada NZ and AU like Represent Clothing Lowes Turo Heights MoonCup AllPress Rapha Sol De Janeiro Tiffany & Co MyFitnessPal Hatch Bondi Sands and more.
Tracksuits vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. Were doing this by becoming the common language to measure and communicate the value of brand building. Weve built beautiful always-on radically affordable brand tracking - taking an old-school $100k market research product and making it 10x easier to use and 10x more affordable.
Were a tight-knit supportive and ambitious team driven to empower companies to use brand to drive success. Our culture thrives on complete transparency trust learning and constant development and improvement.
Underpinning the experience are our great benefits including:
Compensation: Competitive market rate remuneration which is reviewed annually.
Employee Share Option Program (ESOP):So that everyone on the team has a share in Tracksuits success.
Progressive health and wellness benefits:Including an annual wellness bonus access to a premium EAP platform and 6 weeks of paid annual leave.
Generous parental benefits:12 weeks paid parental leave for either caregiver additional sick leave for IVF gradual return to work.
A 1000 personal L&D budgetfor each Trackstar plus additional growth opportunities including mentorships speaking engagements and travel.
Flexible working:We have beautiful offices in Auckland Sydney London and New York. We are office first but offer full flexibility day to day and adopt a balanced approach to WFH/in-office work.
Most importantly when you join youll receivean epic Tracksuitwhich reflects our vibe. We are built for speed and comfort were fun and informal and were practical and ready for anything
We will begin reviewing applications from 25th August 2026 so you can expect to hear from us going forward from this date.
FYI - Were pet-friendly in principle and practice with the occasional four-legged visitor adding to the charm not the chaos.
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About Company
Tracksuit is a radically affordable, always-on brand tracking dashboard to measure and communicate the value of your brand building activities.
