Social Work Improvement Lead Children's Services

To lead manage and develop the multi-agency Family Safeguarding Hub ensuring that children young people and families receive the right help at the right time. The Service Manager will oversee the effective screening triage and allocation of safeguarding referrals ensuring statutory timescales are met multi-agency information sharing is effective and safeguarding risks are appropriately managed. The postholder will provide strategic and operational leadership drive service improvement oversee performance and quality assurance and work collaboratively with partners to improve outcomes for children and families.

• Lead direct and manage the Family Safeguarding Hub ensuring all high-priority referrals are assessed screened and allocated appropriately within statutory timescales.
  
• Provide strategic oversight of multi-agency safeguarding arrangements ensuring effective collaboration between Childrens Services Police Health Education Early Help and other partner agencies.
  
• Ensure robust decision-making processes are in place to identify risk safeguard children and promote positive outcomes for families.
  
• Promote strong partnership working between Early Help Services and the Family Safeguarding Hub ensuring seamless pathways and timely interventions.
  
• Oversee information-sharing arrangements across agencies to support effective safeguarding and decision-making.
  
• Lead on the development and delivery of multi-agency safeguarding training and awareness initiatives.
  
• Manage the consultation service for professionals seeking advice regarding safeguarding concerns and referral thresholds.
  
• Develop and maintain a high-performance culture ensuring compliance with national legislation statutory guidance local procedures and service standards.
  
• Monitor service performance through the analysis of key performance indicators quality assurance activity audits and performance reporting.
  
• Lead on quality assurance processes including referral audits threshold reviews case tracking and continuous improvement initiatives.
  
• Ensure children young people and families voices are central to service planning decision-making and practice development.
  
• Promote and embed strengths-based practice and motivational interviewing approaches throughout the service.
  
• Lead motivate supervise and develop managers and staff ensuring high-quality supervision workforce development and retention.
  
• Manage complex safeguarding issues escalations complaints and operational risks effectively.
  
• Contribute to strategic planning service transformation policy development and organisational improvement initiatives.
  
• Represent the service at multi-agency boards partnership meetings and safeguarding forums.
  
• Deputise for the Assistant Director when required and provide leadership across wider Childrens Services functions.
  

• Qualified Social Worker with a recognised Social Work qualification (CQSW DipSW Social Work Degree or equivalent).
  
• Registered with Social Work England.
  
• Significant senior management experience within Childrens Social Care Safeguarding Early Help or related statutory services.
  
• Proven experience leading safeguarding services referral and assessment teams MASH/Family Safeguarding Hubs or similar multi-agency environments.
  
• Extensive understanding of child protection legislation safeguarding frameworks statutory guidance and relevant government policy.
  
• Strong knowledge of threshold management early intervention risk management and multi-agency safeguarding practices.
  
• Demonstrated success in leading service improvement quality assurance performance management and inspection readiness.
  
• Experience managing substantial staffing budgets resources and workforce planning.
  
• Excellent leadership coaching mentoring and people management skills.
  
• Strong analytical and decision-making abilities with the capacity to manage complex safeguarding challenges.
  
• Excellent communication negotiation stakeholder engagement and partnership-building skills.
  
• Experience of driving cultural change implementing new ways of working and delivering continuous service improvement.
  
• Ability to influence senior leaders elected members and partner agencies to achieve positive outcomes for children and families.
  
• Enhanced DBS clearance required.
  
• Willingness to travel and work flexibly in line with service requirements.
  

• Working Hours: 37 Hours Per Week
  
• Location: Surrey County Council - Hybrid / Council Offices / Multi-Agency Hub
  
• Payment Frequency: Bi-Weekly Payments
  
• DBS Requirement: Enhanced DBS Check Required