Social Media Manager & Community Manager

About Ogilvy

Ogilvy has been creating impact for brands through iconic culture-changing value-driving ideas since the company was founded by David Ogilvy more than 75 years ago. It builds on that rich legacy through Borderless Creativityinnovating at the intersection of intelligence imagination and influence with experts across advertising sports & entertainment PR & social consulting and health collaborating seamlessly across more than 120 offices spanning 90 countries. Ogilvy was named Network of the Year at the 2026 Cannes Lions International Festival of Creativity andranksas the #1 global agency network for creative excellence and effectiveness by WARC for the fourth consecutive year signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is part of WPP the trusted growth partner for the worlds leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open WPP unites cutting-edge media intelligence and data solutions creativity production enterprise solutions and expert strategic counsel.For more information visit and follow us onLinkedInXInstagram and Facebook.

About WPP

WPP is the trusted growth partner for the worlds leading brands. We unitecutting-edge media intelligence and data solutions world-class creativity next-generation production transformative enterprise solutions and expert strategic counselin a single company powered by exceptional talent and our agentic marketing platform WPP Opento help our clients navigate change capture opportunity and deliver transformational growth. For more information visit.

Social Media Manager & Community Strategist

Department: Social & Strategy
Location: London
Contracttype: Initial 12-Month Fixed Term
Full Time/Part time: Full Time
Reporting into: Social Strategy Lead

The Role:

The Community Management team are a key part of the Ogilvy social team and help to make brandstrulymatter on social channels. We are the eyes ears and voice for global giants - creative hungry digital natives who live in the feed and cut through the chaos of social. Through craft we spark the right conversations connecting our clients with the right people at the right time in the right this role youll be helping manage online communities creating content and engaging with the audience directly on various social media platforms. Youll contribute ideas for social media strategies and stay up-to-date on trends to create relevant content maybe even shooting it yourself. Youll also work with other teams to deliver comprehensive social media campaigns for clients. Were plugged into a 1000-strong fully integrated Ogilvy team fuelled by a deep pool of shared knowledge and collaborative firepower. If that still sounds like somewhere you want to be


Key Responsibilities:

Be the strategic social sleuth & brand architect: Craft the strategic social blueprint from online and social community insights. Stay plugged into the zeitgeist by devouring trend reports and campaign insights to keep social fresh. Breathe social channels such as Facebook Insta Twitter YouTube TikTok & beyond. Support building social and creative briefs and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments.

Be a social management tool expert: Expertly create and publish engaging content across all key social platforms. Command the insight toolkit (Sprinklr Google Trends etc.) to turn data into action. Manage and own the content publishing process; scheduling coordination of complex content calendars QC of live posts. Champion social media best practices ensuring every execution is flawless. Nail the administrative essentials: reports scheduling competitor reviews and workflow management.

Be the voice of the brand on social : Forge powerful internal & client relationships and get to the heart of client challenges and ensure seamless execution. Master the brands voice crafting compelling content that resonates with their online audience. Transform audiences into passionate social advocates and craft perfect reactive and proactive comments.

Measurement and effectiveness: Whats working and why Understand different social media performance and metrics. Deliver social reports with precisely the insights clients need to drive smart business decisions. Be a data detective and uncover the stories hidden in social metrics and turn them into strategic gold. Grasp client objectives and the competitive arena to ensure social delivers real results. Collaborate with analysts and media planners to report on channel results community specific data. Understand the benefits of a test & learn strategy can create testing hypothesis.

Be the gate keeper of brand safety: Cut through the chaos of social media and moderate complex comments in a very public forum. Live in the detail - one emoji can be the difference between the best comment youve ever read to a full blown crisis. Understand what flies on social for brands what is over the mark and how to deal with it.

BONUS: Bringing impactful ideas to life through content creation: Develop produce and distribute engaging impactful content across various platforms (including social media posts and videos). Knowledge of latest viral and aesthetic trends on social is essential. This includes concepting and shooting quick-turnaround phone-shot content that aligns with the brands aesthetic and messaging. Proficiency in mobile content creation and editing software is essential.

Requirements:

The following responsibilities span priority platforms of Instagram & TikTok

• Experience managing social media accounts and building online communities scheduling publishing content to social channels and highly proficient using software like Sprinklr Meta and TikTok Ads Manager Tools.
• Proactive and key client handler regularly suggesting new and interesting ways they can elevate their social presence and pushing them to be a world-leading social presence in the UK. Immersed in key communities that matter to the client.
• Senior member of the Community Management team with line management responsibilities. Act as a leader within the team to address challenges inspire with best-in-class community management strategies and continually suggest improvements to team operations and WoW to keep pace with the social landscape.
• Work on new business pitches and promote when/ why/ how clients across the business should be using community strategy
• Autonomous control and ownership of key clients social accounts and strategies and key partner to social strategists. Regularly and proactively add key inputs/ insights to aid/ inform their strategic development.
• Responsible for creation of Monthly creative briefs aligned to strategy.
• Daily platform monitoring for risks and opportunities.
• Escalation of brand safety concerns.
• Recommending proactive engagement strategies (subject to legal approval).
• Scheduling and publishing content across platforms (Sprinklr and native tools).
• Managing global/HQ-mandated posts and account hygiene.
• Managing the posting and scheduling of influencer collaboration posts.
• Writing engaging and platform-appropriate copy for up to 20 pieces of content per month
• Adapting tone and voice to different platforms and audiences.
• Analysing audience insights and trends - feeding into monthly and quarterly reports
• Identifying content opportunities and formats.
• Competitive analysis.
• Proactive quarterly planning and daily reactive trend spotting.
• Weekly whats on in social for MX email updates.
• to create brief for CE Pinterest on what type of content to capture & concept creative executions copywrite. Plan and Post content to Pinterest.

How we help you Thrive:

• 25 days annual leave 1 Volunteer Day
• Bupa Healthcare
• Enhanced Maternity Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to 25.00 per month towards physical or online exercise class membership Unmind membership LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance