SOC Supervisor

Responsibilities

Youll play a vital part in keeping people property and information safe. That includes:

• Lead and manager a team of customer service operators fostering a culture of excellence 
• Maintain a comprehensive operational knowledge of all SOC functions especially ARC Comms and Dispatch 
• Be accountable for KPIs ensuring all operatives are managed to achieve outstanding performance and service 
• Ensure the highest standards are maintained in SOC operations
• Be the first point of escalation for internal and external customer complaints preparing responses and escalating serious matters to the SOC Manager 
• Support management by providing evidence-based reporting identifying causes and proposing solutions to barriers to excellence within the SOC and company wide 
• Support and stand in for absences of operational supervisors as needed 

Please note - The responsibilities listed here arent the full picturebut they give you a good sense of the role. If you meet the minimum requirements and believe youve got what it takes to succeed wed love to hear from you.

Qualifications :

What were looking for:

Were looking for someone who sees a different worldsomeone who values teamwork shows initiative and wants to grow. Ideally youll have:

• A valid SIA licence
• CCTV licence
• Managerial experience
• SOC/Data Centre experience 
• Reliable and trustworthy
• The right to work in the UK with a 5-year checkable history
• Team player 
• Strong communication skills in Englishboth written and spoken

Additional Information :

Its great to see youre considering a career with Securitas UK! Youre one step closer to joining a global team of 336000 colleagues who help make the world a safer place each and every day.

Here we live by our values of Integrity Vigilance and Helpfulness which help guide how we operate and how our people experience work each and every day! We have a promise too:

• Opportunity We see potential in every person and situation
• People We open our eyes to all thats good
• Purpose We make your world a safer place

So what you can expect 
Our Talent Team reviews every application carefully. We know applying can feel daunting but were here to support youjust email us if you need help. No matter the outcomes you will always receive communication from us.

See an inclusive world

Inclusion isnt a tick-box for us its how we work. We know our strength comes from different perspectives in every role and every team. Were proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply and you meet the minimum requirements for the role our Talent Team will guarantee you an interview.

Through our Employee Networks the Race at Work Charter the Armed Forces Covenant and more our people drive real change. We celebrate diversity all year round with moments like BSL Week International Womens Day PRIDE and Black History Month because seeing an inclusive world starts with how we show up every day.

See a rewarding world

We understand the importance of reward and recognition when it comes to our peoples work. From day one youre able to:

• Save More: Exclusive employee big brand discounts through STRIVE Cycle to Work savings Specsavers offers and free mortgage advice.
• Look After Your Health: Healthcare cash plans dental cover plans 24/7 GP access mental wellbeing support and online dental advice.
• Plan for Your Future: Pension scheme Payroll ISA and financial wellbeing resources to help you achieve your goals.
• Peace of Mind: Life assurance and support for you and your family when it matters most.

Take the next step your career journey 
Join a team that values you start your career with Securitas UK today.

Click Im Interested to see a different world.

Remote Work :

No

Employment Type :

Full-time