Site Admin and Liaison Apprentice (Camden Local)
Job Location:
Camden Town - UK
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Main duties/Responsibilities:
General administration duties including filing typing memos letters and reports.
Arrange meetings and providing refreshments as required.
Answering and handling telephone calls message taking and maintaining a log of complaints/issues.
Upload and scan data and assist site-surveying department.
Distribute letters and emails.
Support with community engagement newsletters posters and events
Provide support to Project Manager Social Value Resident Liaison Officers and site team.
Organising and delivering community engagement sessions outreach and drop in surgeries for residents
Supporting with social value objectives for the project
Resident surveys as required
Being available and responsive
Organising meetings
Requirements
Training Requirements:
To undertake the apprenticeship qualification and the associated end point assessment within the expected duration for the role
Apprenticeship: Customer Service Practitioner Level 2
Duration - The apprenticeship will take a minimum of 12 months to complete
Entry requirements - Apprentices will be required to have or achieve level 1 English and Maths (equivalent to GCSEs at grades D to G) and to have taken level 2 (equivalent to GCSEs at grades A* to C) English and Maths tests prior to completion of their Apprenticeship.
Person Specification - Skills Qualifications and Experience | |
Must Have | Desirable |
ü Good IT skills to include Word Excel Outlook and the internet ü Well organised and accurate ü Good communication skills written and verbal ü Experience responding to customer or resident queries ü Empathy and patience ü Team work skills | ü Ability to work under pressure ü Previous experience of working in a customer service office environment or similar ü Confident at using own initiative and working with minimal supervision. ü CSCS card |
Required Skills:
Training Requirements: To undertake the apprenticeship qualification and the associated end point assessment within the expected duration for the role Apprenticeship: Customer Service Practitioner Level 2 Duration - The apprenticeship will take a minimum of 12 months to complete Entry requirements - Apprentices will be required to have or achieve level 1 English and Maths (equivalent to GCSEs at grades D to G) and to have taken level 2 (equivalent to GCSEs at grades A* to C) English and Maths tests prior to completion of their Apprenticeship. Person Specification - Skills Qualifications and Experience Must Have Desirable ü Good IT skills to include Word Excel Outlook and the internet ü Well organised and accurate ü Good communication skills written and verbal ü Experience responding to customer or resident queries ü Empathy and patience ü Team work skills ü Ability to work under pressure ü Previous experience of working in a customer service office environment or similar ü Confident at using own initiative and working with minimal supervision. ü CSCS card
