Shop Supervisor – Westlands #1163

As a Shop Supervisor you will support the Community Shop Manager in the effective day-to-day running of the Westlands charity shop. You will play a key role in maximising sales maintaining excellent standards of customer service and supporting a team of dedicated volunteers. This role requires a hands-on approach strong organisational skills and a passion for creating a welcoming environment for customers donors and volunteers.

Youll be responsible for ensuring stock is processed efficiently displayed attractively and sold effectively to help generate vital income. You will also support the supervision training and motivation of volunteers ensuring the shop operates safely efficiently and in line with all organisational policies and procedures.

Key Responsibilities

• Support the day-to-day running of the charity shop.
• Maximise sales through effective stock management and merchandising.
• Process donations Gift Aid sales returns and cash handling using the EPOS system.
• Deliver excellent customer service to customers donors and volunteers.
• Support train and motivate volunteers.
• Maintain high standards of shop presentation housekeeping and compliance.
• Help achieve income targets and support the Community Shop Manager as required.

About You

We are looking for an enthusiastic and customer-focused individual who is passionate about retail and making a difference within the local community.

You will have:

• Previous retail experience ideally with some supervisory responsibility.
• Strong customer service and communication skills.
• The ability to support and motivate volunteers.
• Confidence using till systems and handling cash.
• Good organisational skills and attention to detail.
• A flexible proactive approach and the ability to work as part of a team.
• A commitment to maintaining high standards and following procedures.

Why Join Dougie Mac

At Dougie Mac we care deeply about the people who make our work possible. Whatever your role youll be part of a supportive values-led organisation where everyone is encouraged to grow contribute and make a real difference.

As a Dougie Mac employee youll benefit from:

35 days of annual leave rising with length of service
Options to buy and sell annual leave
Hospice-paid Healthcare Cash Plan
Competitive Pension Scheme
DBS paid for by the hospice
Learning & Development opportunities

Join us and be part of a local charity that puts people at the heart of everything we do.

Salary:15905.70 Actual Salary(26509.50 FTE)

Hours:24 hours a week worked flexibly through Monday - Saturday

Applications close: Thursday 30th July 2026

Interviews:Friday 7th August 2026

How to Apply
Please complete the application form in full paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.

For more information please contact:
Retail Team

Applicants must have the right to work in the UK. Sponsorship is not provided.

We reserve the right to close this vacancy and interview early in the event of a large number of applications.

Job Description &Person Specification below - Please note our shortlisting process is based on these accordance with our safer recruitment policy CVs alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.

At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.

To find out more information click here.